Add expected salary to your profile for insights
As the Head of Client Services, you will lead our client delivery operations, ensuring exceptional outcomes across HubSpot implementation, and ongoing support. Your role is pivotal in translating client business challenges into actionable HubSpot solutions, overseeing client success, managing internal delivery capacity, and driving continuous improvement.
Flipside Group is a fast growing Consultancy and Platinum Hubspot Partner. Services span Marketing Strategy and Implementation, Hubspot CRM across all Hubs, Agentic AI and Systems Integration. Given the speed in which the company is growing we are looking for someone who is senior with strong business acumen who can understand client business needs as well as spot opportunities for value add and business improvement.
You will be willing to roll your sleeves up and get on the tools while also growing an implementation and support team beneath you with the systems and processes to support growth.
Lead the Client Services team to deliver high-quality projects on time and within budget for HubSpot implementation for our B2B and B2C clients
Act as a senior escalation point for client issues, driving retention and satisfaction.
Collaborate with the Managing Director and Senior Solution Consultant to develop and evolve service offerings
Lead project meetings and manage client deliverables
Lead QBRs and other strategic conversations
As the Head of Client Services, you will lead our client delivery operations, ensuring exceptional outcomes across HubSpot implementation, and ongoing support. Your role is pivotal in translating client business challenges into actionable HubSpot solutions, overseeing client success, managing internal delivery capacity, and driving continuous improvement.
Flipside Group is a fast growing Consultancy and Platinum Hubspot Partner. Services span Marketing Strategy and Implementation, Hubspot CRM across all Hubs, Agentic AI and Systems Integration. Given the speed in which the company is growing we are looking for someone who is senior with strong business acumen who can understand client business needs as well as spot opportunities for value add and business improvement.
You will be willing to roll your sleeves up and get on the tools while also growing an implementation and support team beneath you with the systems and processes to support growth.
KEY RESPONSIBILITIES Strategy & Client Success
* Lead the Client Services team to deliver high-quality projects on time and within budget for HubSpot implementation for our B2B and B2C clients
* Act as a senior escalation point for client issues, driving retention and satisfaction.
* Collaborate with the Managing Director and Senior Solution Consultant to develop and evolve service offerings
* Lead project meetings and manage client deliverables
* Lead QBRs and other strategic conversations
HubSpot Solution Scoping
* Conduct discovery sessions to understand clients' sales, marketing, and service challenges.
* Translate business processes into HubSpot system requirements, including:
o CRM architecture
o Custom objects
o Workflows and automations
o Lifecycle stages
o Reporting & dashboards
o Sales pipeline and deal configuration
o AI pathway
* Collaborate with the Senior Solution Consultant to scope and document delivery plans.
* Stay current with HubSpot product updates and recommend best-fit configurations.
Team & Delivery Management
* Manage resourcing and delivery capacity across client projects.
* Implement and optimise internal workflows, project management systems, and SOPs, suggesting new ways to scale and use AI to increase speed and efficiency.
* Oversee team leads or specialists across CRM and automation.
* Drive team performance and professional development.
* Collaborate with the Growth Consulting team on any projects that overlap.
Commercial & Operational Oversight
* Contribute in collaboration with the Managing Director to pricing, packaging, and proposal development.
* Monitor project profitability and delivery efficiency.
* Track and report on client health, team utilisation, and delivery metrics.
* Run internal NPS program
You’ll Excel in This Role If You:
* Have 5–10+ years in a digital agency, SaaS, or marketing/tech client management role.
* Possess deep knowledge of HubSpot (ideally across all Hubs)
* Are adept at understanding business processes and operational bottlenecks.
* Have led a team, managed multiple projects, and engaged in detailed work when necessary.
* Have a base knowledge of integrations and system architecture
* Enjoy improving systems, processes, and client experiences.
* Strong commercial acumen and experience in a client-facing leadership role.
Bonus Skills (Nice to Have)
* HubSpot certifications (Solutions Partner credentials are a plus).
* Project Management and/or Business Analysis qualifications.
What We’re Looking For
We’re looking for a sharp, commercially-minded leader who’s just as comfortable in a strategic client meeting as they are digging into a workflow build or resourcing plan. You’ll thrive here if you genuinely care about client outcomes, love building scalable systems, and lead with empathy and clarity.
Personal Attributes
* Strategic & Commercially Savvy – You see the bigger picture and understand how to deliver value for both the client and the business
* Client-Centric, with Healthy Boundaries – You’re great with people but know how to manage scope, push back constructively, and lead the relationship.
* Process-Driven – You love structure and can build (and improve) systems that make the delivery engine run smoothly.
* Mentor & Motivator – You bring people with you. You lead by example, coach junior staff, and foster a culture of high standards without burnout.
* Adaptable & Curious – You embrace change, keep up with HubSpot and marketing trends, and are always looking to learn and improve.
* Clear Communicator – Whether it’s running a client workshop or writing an internal update, you know how to get to the point and keep people aligned.
Cultural Fit
* Team First – You collaborate openly, celebrate wins together, and never throw others under the bus.
* Bias for Action – You get things done. You don’t wait to be told, you lean in and lead.
* Owner Mentality – You treat Flipside’s success like your own. You’re solutions-focused and proactively make things better.
* Driven by Impact – You want to do meaningful work that helps clients grow and sets the bar higher for our industry.
WHO IS FLIPSIDE GROUP?
We are a growth firm that works with B2B clients that are looking to substantially increase their growth.
We exist to help others do what we've actually achieved ourselves - building a high growth scalable business. We are driven by the challenge to nail the tactics that work, quickly, then turn the dial up.
Vision
To be a highly respected Growth Firm that constantly exceeds clients expectations.
Mission
Coaching growing businesses through people, process and technology change to drive revenue and profit outcomes and increase shareholder value.
Salary & Package
* We offer a highly competitive base salary and performance-based bonus tied to client satisfaction, delivery efficiency, and retention.
* Flexible work arrangements, work from home.
* Training and development.
* Growth pathway, and opportunity to shape delivery operations as we scale.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Head of Client Service? What's your expected annual base salary? How much notice are you required to give your current employer?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Featured jobs
Senior Growth Consultant (Fractional CMO)
Flipside Group
Casuarina, Lismore & Far North Coast NSW
11d ago
Sales and Marketing Coordinator
Coast Modular Pty Ltd
Tweed Heads South, Lismore & Far North Coast NSW
17d ago
Digital Marketing Manager
Carroll Performance Health Pty Ltd
Paradise Point, Gold Coast QLD
18d ago
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr