Transform customer interactions in a high-pressure environment as our Call Centre Team Leader.
Key Responsibilities
* Direct a team of consultants/specialists, providing timely feedback and support.
* Achieve team performance objectives and individual performance targets through effective feedback, coaching, and support.
* Minimise escalations by coaching and mentoring staff, focusing on Customer Service Excellence, Account/Service Issue Resolution Excellence, and Risk Reduction.
* Effectively manage customer escalations and collaborate with other leaders to drive team health outcomes.
Qualifications
Leadership Experience
* A minimum of three years' experience in complex customer-service environments or technical support roles.
Remuneration & Hours
* Base salary $109,584 + 12% superannuation (service specialists) or $109,864 + 12% superannuation (technical support), with opportunities for additional bonuses.