Manager Stakeholder Engagement
Grade: 11/12
Salary range: $149,739 - $173,174 + superannuation and leave loading
Duration: Temporary, 12-month duration, with possibility to extend
Location: Hybrid. Two days a week in an approved office or onsite at meetings as required
Shape the Future of Connectivity Across NSW
Are you ready to lead strategic engagement and build powerful partnerships that drive real change? NSW Telco Authority is seeking a dynamic Manager Stakeholder Engagement to champion collaboration with key NSW government stakeholders, strengthen vital relationships, and influence decisions that impact communities statewide.
About the team
This role sits within the Engagement Business Unit of NSW Telco Authority. You will be joining a friendly, fast‐paced, dynamic and diverse team which is passionate about keeping people and places safe. Our work underpins projects and programs that enhance network resilience and emergency response capabilities and address the digital divide. We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills.
Responsibilities
* Building and nurturing relationships with NSW Government stakeholders to understand their priorities and challenges.
* Using insights from these relationships to help inform and influence decision‐making and problem‐solving.
* Responding to changing environments and strengthening NSW Government partnerships.
* Representing our organization with professionalism and integrity.
* Traveling offsite to meetings as required to build and maintain key stakeholder relationships.
Qualifications
* Essential Security Clearance: Ability to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information.
* Exceptional Communication and Engagement Skills: You are confident in both your written and verbal communication to internal and external stakeholders, with proven engagement ability.
* Strong Knowledge of NSW Government Processes and Priorities: You have existing insight and understanding of NSW Government ways of working and may have previous experience within NSW Government or as a Government Relations Manager.
* Ability to Engage and Influence: You can use your skillset to engage with and influence both internal and external stakeholders confidently.
* Proven Experience in Similar Environments: You have previously worked in roles or organizations that have involved complex, regulatory environments. You thrive in dynamic, high‐impact environments.
* Demonstrated Ability to Build Relationships: You are a skilled relationship builder, and your demeanor and skillset make you an excellent representative of the Organisation.
Desirable Skills
* Telco Industry Experience: You may have worked for Telco organizations or partnered with Telcos in a previous role.
* Experience Leading a Team: You may have previous experience leading a small team or group of people, or can demonstrate the ability to take charge.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole‐of‐government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We're proud of our customer‐centric, people‐first culture and it is key to the success of our fast‐moving, high‐performance organization, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organization or the wider public sector.
Closing Date
9:59am Thursday 26th February 2026
Career Opportunities at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our Diverse and Inclusive Workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement. We want you to bring your best self to this application process. If you have support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.
Additional Information
Information on some of the different types of disabilities. Information on adjustments available for the recruitment process.
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