Job Description
* Champion integrity and fairness in a dynamic university environment.
* Coordinate complex cases to safeguard our diverse community.
* Drive continuous improvement to reduce risk and enhance safety.
Western Sydney University is a modern, world-class institution located in the heart of Australia's fastest growing and most economically significant region. With nearly 50,000 students, approximately 3,500 staff, and a network of campuses across Greater Western Sydney, Vietnam, and Indonesia, we are proud to be ranked among the top two per cent of universities globally.
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.
Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.
The Opportunity
Reporting to the Case Manager within the Office of General Counsel, play a pivotal role in safeguarding institutional integrity and ensuring procedural fairness. This values-led position in the Conduct and Investigations Office suits a professional who champions Fairness and Trust, ensuring complaints and misconduct matters are managed with consistency, empathy, and strict adherence to natural justice principles. Contribute to a fair, transparent and compliant approach across the University by triaging and coordinating matters end-to-end, guiding stakeholders with clear, expert advice, and strengthening capability through data-driven improvement.
* Triage, assess, and coordinate the fair and timely management of complaints and student misconduct reports from intake through to resolution.
* Administer hearings and panels to ensure robust governance while providing expert guidance to stakeholders, faculties, and staff on sensitive matters.
* Drive continuous improvement and strengthen capability across Western by analysing trends, maintaining high-quality records, and implementing system enhancements to reduce risk.
This is a full‑time, ongoing position based at our Parramatta South campus with hybrid working arrangements available.
Please refer to the Position Description for further information.
About You
We are searching for a resilient and discreet professional who can balance empathy with operational efficiency. You are organized, detail-oriented, and capable of navigating complex regulatory frameworks while maintaining high service quality. You will bring:
* A tertiary qualification and extensive experience in complaint and/or misconduct handling.
* Strong stakeholder engagement skills with the ability to work collaboratively across diverse teams.
* Proven ability to manage competing priorities and deadlines in a complex environment, with sound Microsoft 365 proficiency and meticulous recordkeeping.
* Excellent written and verbal communication skills, with experience presenting to varied audiences.
* Demonstrated ability to manage multiple priorities and meet deadlines in a complex environment. Desirable:
* Proficiency in Microsoft 365 and robust record-keeping skills.
Desirable:
* Knowledge of the Complaint Management Policy and Student Misconduct Rule, experience delivering training, and familiarity working with external agencies such as Ombudsman offices.
Why Join Us?
At Western Sydney University, you will be part of an institution that is deeply connected to its community and globally recognised for excellence and impact.
We offer:
* The chance to drive innovation in service delivery and continuous improvement, ensuring our systems and processes are future ready.
* Access to professional growth opportunities, where you can lead training initiatives and build capability across the University.
* A commitment to your development, with opportunities to lead communities of practice and enhance your skills in a complex regulatory environment.
Remuneration Package:
HEW Level 6 $113,344 to $121,488 p.a. (comprising Salary of $95,777 to $102,659 p.a., plus Superannuation and Leave Loading).
Position Enquiries:
Please direct specific enquiries regarding the role to Philip Maloney, General Counsel and University Secretary via [email protected].
Recruitment Enquiries:
Enquiries or issues with your application may be directed to the Talent Acquisition Team via [email protected].
Closing Date:
11:59pm, Sunday 18th January 2026.
Working Rights in Australia - Eligibility
You must provide evidence of your full-time working rights in Australia at time of application.
Please note that only applications submitted via the University's online recruitment system will be considered.