Senior Business Analyst
Clerk Grade: 9/10, base salary starting at $129,464 - $142,665 plus superannuation
Employment Type: Temporary 12-month opportunity, full-time
Office Location: Sydney-McKell with flexible working supported
This role sits within the Strategy & Business Case team within the Strategy, Commercial and Risk Division.
About the team:
The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding, and drives innovation to help shape Telco's future and ensure its long-term success. The primary purpose of this role is to develop financial models and conduct analysis to support delivery of the Public Safety Mobile Broadband (PSMB) Business Case and other key strategic initiatives.
Your day-to-day:
* Develop financial and business case modelling, cost and benefit analysis, and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPV), and Cost-benefit Analysis (CBA).
* Analyse and interpret data to draw meaningful insights and drive assumptions to support informed decision-making.
* Liaise with subject matter experts and stakeholders to identify opportunities, validate assumptions, and influence outcomes.
* Support decision-making processes, using technical and commercial skills on strategic projects.
* Utilise communication skills to present outcomes and make recommendations.
* Support the development and delivery of business cases and proposals.
To be successful in this role, you will demonstrate:
* Experience and familiarity with business process mapping, process improvement frameworks, business case development, system and best practice methodologies in a commercial environment and/or the public sector.
* Proven analytical and financial modelling skills, with the ability to interrogate large datasets to contribute to actionable insights for stakeholders.
* Familiarity with government processes or the telecommunications sector is desirable.
* Excellent written and verbal communication skills, with strong stakeholder engagement abilities and the capacity to communicate complex information clearly.
* Attention to detail, and the ability to work independently and manage competing deadlines in a dynamic environment.
* Tertiary qualifications in finance, accounting, business, or equivalent (essential), with CA or CPA accreditation (desirable).
To Apply:
Please click 'Apply' and follow the steps to submit your application online for review.
Salary Grade 9/10, with the base salary for this role starting at $125,693 plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment, please contact Katerina Xenos via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 14th August 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We focus on delivering excellent customer service, digital transformation, and regulatory reform. Join us and influence the future of our great state.
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