Garment Decoration Administrator – Embroidery Department
Totally Workwear | 20-Store Franchise Group
Location: Burleigh Heads, QLD (Head Office & Embroidery Hub)
Full-Time | Monday–Friday
Totally Workwear is Australia's largest network of workwear and safety specialists. Across our 20-store franchise group, we service tens of thousands of customers, major national contracts, and local trades every single day.
Our Burleigh Heads head office is home to our Embroidery & Garment Decoration Department, a high-volume production hub with 20+ embroidery heads supporting five Gold Coast stores : Burleigh, Ashmore, Nerang, Oxenford and Tweed Heads.
We are expanding and looking for a capable, organised and proactive Garment Decoration Administrator to support the workflow, scheduling, approvals and accuracy of our embroidery production.
About the Role
You will be the operational heartbeat of our embroidery department — coordinating job intake, artwork approvals, production scheduling, purchase orders, stock flow and communication with store teams.
This is an ideal role for someone who enjoys structure, accuracy, and driving smooth production outcomes in a fast-paced environment.
Key Responsibilities
* Liaise daily with our 5 Gold Coast stores regarding embroidery orders, timelines, and priorities
* Manage job intake, data entry and production scheduling for our 20+ embroidery heads
* Coordinate artwork approvals, stitch files and decoration instructions
* Ensure garments are available on time by working with stores, suppliers, and internal logistics
* Maintain accuracy of embroidery specs, logos, threads and finishing requirements
* Monitor production status and proactively communicate ETAs and issues
* Assist with general administration including PO creation, job sheets, tracking logs and reporting
* Uphold high standards of quality control and brand consistency
About You
You're organised, reliable, and comfortable coordinating multiple moving parts. You enjoy keeping a department running smoothly and you're confident communicating across teams.
You Will Have
* Experience in administration, production coordination or office support (apparel or print/embroidery ideal)
* Strong attention to detail and comfort with fast-paced task management
* Good communication and stakeholder coordination skills
* Ability to learn decoration terminology (e.g., stitch files, colourways, placements)
* Intermediate computer skills (MS Office, email, scheduling, job logging)
* A positive, solutions-focused attitude
Not essential but highly regarded
* Experience in embroidery, garment decoration, fashion, print, signwriting or promotional products
* Familiarity with artwork files, digitising or garment handling
Why Join Totally Workwear?
* Be part of a respected, growing 20-store franchise group
* Work at our Burleigh Heads hub in a stable, full-time role
* Support an established embroidery operation with ongoing investment and strong store demand
* Collaborative, supportive leadership team
* Opportunities for professional growth across operations, production and supply chain
* Staff uniform allowance + product discounts
#J-18808-Ljbffr