Employment Type: Permanent Part Time
Position Classification: Administrative Officer Level 5
Remuneration: $ $39.26 per hr (+ superannuation + salary packaging options)
Location: Dubbo, NSW – Find out more
Hours Per Week: 16
Applications Close: 26 Aug 2025 – 11:59pm
Patient Experience Officer – Emergency Department
Dubbo Health Service
About the role
The Patient Experience Officer role is one that is customer focused and passionate about delivering a great customer experience every day and making a difference to patient outcomes. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department.
With over 35,000 presentations to ED per year, Dubbo Health Service is the main referral hospital for 21 health facilities within the Northern Sector of Western NSW LHD.
Dubbo Health Service Emergency Department is serviced by a supportive and collaborative multi-disciplinary team including an Operations Manager, Medical Director, FACEM's, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff.
To find out more about the role click to view the Position Description
A career with Western NSW means you can challenge yourself, make an impact and shape the future of rural health. To explore the benefits of a career in our Local Health District, visit the WNSWLHD website.
To apply for this role:
* Click 'Apply'
* Create a profile in the Recruitment & Onboarding (ROB) System or sign in using your existing login
* Upload your current resume
* Answer the selection criteria
Role-related enquiries: Please contact Margo Mackenzie, Operations Manager – Emergency Department on or at for more information.
Additional information for applicants:
* All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons.
* This recruitment may be used to create an Eligibility List for similar roles in the future.
* Western NSW LHD can provide reasonable adjustments in the workplace. Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU). This review will consider the applicant's needs and what reasonable adjustments and workplace supports are available to support their employment journey.
* Western NSW LHD is committed to the safety and wellbeing of every child in our care. All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse. For more information on the Child Safety Standards, visit: NSW Government - Office of Children's Guardian
* Western NSW is committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.
* To find out more about the remuneration and conditions, visit NSW Public Health System Awards
* For more information, visit a Guide to Employment with WNSWLHD