This is a Senior Manager Digital Web role with MUFG Pension & Market Services based in Sydney, NSW, AU MUFG Pension & Market Services Role Seniority - senior More about the Senior Manager Digital Web role at MUFG Pension & Market Services Lead digital experiences that matter for millions of superannuation members We’re seeking an experienced and commercially minded Senior Manager – Digital Web to play a pivotal leadership role within our Retirement Solutions business in technology digital delivery domain. This role is responsible for the build, run and continuous improvement of our end-user digital solutions, including member self-service platforms supporting superannuation members across Australia. You’ll balance operational excellence with strategic delivery — ensuring platforms are stable, secure and efficient today, while driving new client implementations, enhanced functionality and improved digital experiences for tomorrow. In this role you'll be responsible for: Strategic Leadership Own the day-to-day performance of Retirement Solutions online self-service platforms, aligned to Technology and Digital strategy. Continuously optimise platform performance, cost efficiency and delivery velocity while meeting SLAs, security standards and risk obligations. Partner with Product Managers, Customer Experience and Operations teams to reduce friction and improve member journeys. Apply a commercial lens to backlog prioritisation and roadmap planning in collaboration with Product and Client Partners. Lead rapid response and resolution of technical incidents in partnership with Production Support and Technology teams. Operational management Oversee and triage work across collaboration and delivery platforms (e.g. Jira, DevOps) to maintain transparency and momentum. Work closely with delivery leaders to plan, track and optimise work across analysts, developers, testers and delivery managers. Partner with Release Management to coordinate delivery roadmaps and release schedules. Proactively manage risks and incidents to minimise impact to clients and members. Provide regular reporting on platform performance, availability and usage. Maintain awareness of competitor and market offerings to inform ongoing improvement. People leadership Set clear priorities and direction for your team, adapting quickly to changing client or regulatory needs. Coach and develop team members, supporting technical capability uplift and career progression. Lead by example through strong professional standards and continuous learning. Governance & risk Ensure KPIs are clearly defined, measured and reported. Actively manage delivery risks, dependencies and issues. Own audit requirements and remediation actions within your remit. What You'll Bring: 5 years’ experience leading digital solution teams in a high-transaction, regulated environment. Strong experience operating within regulatory, risk and business continuity frameworks. Proven ability to engage and influence senior stakeholders across technical and non-technical teams. Deep understanding of Agile delivery principles and best practice. Experience managing both project and operational budgets. Strong commercial acumen with a continuous improvement mindset. Demonstrated success leading, inspiring and developing high-performing teams. Solid vendor and supplier management experience, including SLAs and commercial agreements. A genuine passion for customer-centric digital solutions with a strategic outlook. Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening, including police and employment history check prior to commencement of employment. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MUFG Pension & Market Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading digital experiences ⚙️ Optimising platform performance Coaching team members Key Strengths Digital solution leadership ⚡ Agile delivery principles Stakeholder engagement Vendor management Continuous improvement mindset Coaching and development A Final Note: This is a role with MUFG Pension & Market Services not with Hatch.