Program Manager Discharge Patient Flow Concierge, Whole of Health Program
Employment Type: Temporary Full Time (up to June 2028)
Position Classification: Health Manager Level 4
Remuneration: $147,653 - $175,917 per annum plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 38
Requisition ID: REQ642380
Closing Date: 11:59pm Tuesday 24 March 2026.
Join the Whole of Health Team at Ministry of Health for an exciting temporary, employment opportunity and be part of the team enriching health in millions of ways every day.
About us
* Join a passionate team dedicated to innovation and creativity.
* Embrace a healthy work-life balance with our flexible/hybrid working hours.
* Committed to fostering diverse and inclusive workplace for all.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
The Whole of Health Program (WOHP) provides statewide leadership and support to Local Health Districts and Specialty Health Networks to improve patient flow, access to care, strengthen service delivery, and drive sustainable health system performance. Through targeted performance support, system reforms, and strategic programs, WOHP enables NSW Health to meet key access performance measures and deliver better outcomes for patients across the state.
As a Program Manager, Whole of Health Program (Health Manager Level 4), you will lead the design, development and implementation of the Discharge Patient Flow Concierge Program including best‐practice policies, programs and reform initiatives across the NSW public health system. You will provide high‐level strategic advice, stakeholder management, project leadership and expert analysis to improve access to care and hospital service levels. The role also supports the Senior Manager and Director by overseeing program planning, stakeholder engagement and statewide reform delivery to ensure NSW Health continues to meet the evolving needs of patients and communities.
In this role, you will require an operational understanding of the key drivers behind hospital access block, as well as the complex system‐wide factors contributing to inpatient discharge delays. You will need a solid grasp of current operational pressures, patient‐flow dynamics, and the evolving landscape of aged‐care reform to effectively navigate and influence a rapidly changing environment. Your ability to interpret these elements and translate them into practical, system‐level service improvements will be critical to ensuring safe, timely, and effective patient‐flow transitions throughout the entire patient journey.
Health Manager Level 4, starting salary from $147,653 - $175,917 plus Super, with a 38 hour work week.
What you'll be doing
* Lead the design, delivery and governance of complex statewide projects and strategic priorities including the Discharge Patient Flow Concierge Program that improves access to care and strengthen system performance across NSW Health.
* Provide high-level strategic advice, analysis and reporting to support policy development, reform initiatives and improved hospital service levels.
* Drive collaboration and engagement with Local Health Districts, Specialty Health Networks and Ministry stakeholders to ensure consistent and effective implementation of Whole of Health initiatives.
* Support the Senior manager and Director, Whole of Health Program, by overseeing program planning, risk management and stakeholder coordination to achieve organisational priorities.
About you
* Demonstrated ability to lead strategic initiatives and manage change by effectively planning, delivering and overseeing all stages of the project lifecycle, including development, implementation, performance improvement, monitoring and evaluation.
* Relevant tertiary qualifications or demonstrated equivalent professional experience.
* Highly developed analytical skills, with the ability to interpret complex, multi‐source information, apply sound independent judgement in a dynamic interagency policy environment, and prepare clear, high‐quality analysis and reports.
* Demonstrated ability to think creatively, resolve challenges and deliver innovative, business‐focused solutions, supported by strong interpersonal, influencing and negotiation skills to effectively engage and influence senior stakeholders.
* Demonstrated experience in fostering a strong team culture, collaborative approach to achieving deliverables and working effectively in high performing teams and organisation.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up‐to‐date resume (max 2 pages) and cover letter (1 page) AND explain your interest and motivation in applying for this role and highlighting your relevant skills.
For role related queries or questions contact Roslynn Watson Director System Performance Support and quote REQ642315.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Lisa Byrne on .
Need more information?
* Click here for the Position Description.
* Find out more about applying for this position.
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
* This is a temporary role and there may be opportunities for ongoing employment at grade.
* This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
* Please note the selection process will include a range of merit‐based techniques to assist in determining your suitability for the role.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: 11:59pm Tuesday 24 March 2026.
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