Key Role Summary
This position is an opportunity for a skilled and enthusiastic leader to join our team in a dynamic environment. The successful candidate will be responsible for overseeing daily operations, driving member experience, and championing a welcoming atmosphere for fitness and aquatics users.
We are seeking a natural leader who excels in customer-focused settings and thrives in fast-paced environments. This role requires a proactive individual with excellent communication and people management skills, as well as the ability to coach and mentor staff development.
Key Responsibilities
* Oversight of daily operations, including customer service, member satisfaction, and team development
* Leadership and decision-making in a customer-facing setting
* Management of staff, including coaching, mentoring, and performance evaluation
Required Skills and Qualifications
To succeed in this role, you will need:
* Strong leadership and decision-making skills
* Excellent communication and people management abilities
* Operational discipline and excellent time management
* The ability to translate vision into action
* A commitment to customer service and member satisfaction
* Professionalism, accountability, and resilience
Benefits
We offer:
* A competitive salary and professional development opportunities
* Access to extensive training and development programs
* A supportive team culture and exclusive perks
About Us
We are a leading facility management company operating aquatic centers and health clubs across various regions. Our mission is to create experiences that delight and engage our customers.
We value fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you share our values and are passionate about delivering exceptional experiences, we would love to hear from you.
We are committed to safety and maintaining high facility standards. We adhere strictly to all relevant policies and procedures and maintain a safe and comfortable learning environment.
Essential Qualifications
The following qualifications are essential for this role:
* Current Blue Card/Working with Children Check
* Current First Aid Certification
* Current CPR
* Pool Lifeguard
We offer in-house training and discounted rates on required qualifications.
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