Its service desk officer (bendigo)

We are seeking a dedicated and customer‐focused Service Desk Officer to join our IT team within Central Highlands Rural Health.

This role is a critical first point of contact, providing timely and effective technical support to clinicians, administrative staff, and other healthcare professionals.

You will be responsible for responding to IT enquiries, diagnosing and resolving incidents, escalating issues where required, and maintaining accurate records in line with organisational policies. A solid focus on confidentiality, accuracy, and clear communication is essential.

Details of Appointment

Part‐time, fixed‐term position working 48 hours per fortnight until 20 December 2026. Position based at the Daylesford campus.

Salary

HS2 $33.79 per hour + superannuation.

Responsibilities

• Responding to IT enquiries.
• Diagnosing and resolving incidents.
• Escalating issues where required.
• Maintaining accurate records in line with organisational policies.
• Ensuring confidentiality, accuracy, and clear communication.

Benefits

• Salary Packaging
• Staff Massages
• Fitness Passport
• Free Car Parking
• Flexible working arrangements for some positions
• Employee Assistance Program (EAP)
• Staff Wellness Programs

Central Highlands Rural Health committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion.