\"If you’re the kind of person who thrives on keeping things running like clockwork while ensuring every ‘i’ is dotted and every ‘t’ is crossed, this is your stage. We’re looking for a Senior Administration & Compliance professional who can blend precision with people skills—someone who can streamline processes, uphold the highest standards, and be the calm, organised centre in a fast‑moving environment. In this role, your expertise won’t just keep us compliant—it will empower our team to work smarter, faster, and with confidence.\"
As a Senior Administration & Compliance Officer, you’ll play a pivotal role in our Claims and Compliance Team—acting as the vital connection between our team and our Mentors.
Partnering with Mentors across our Cairns and far North Queensland operations, you’ll provide high-quality administrative and compliance support that strengthens service delivery, boosts organisational efficiency, and ensures we meet all Federal and State Government requirements.
Your work will include negotiating and managing Wage Subsidy agreements at site level, as well as applying your strong knowledge of relevant Deeds and approved guidelines to ensure compliance at every step.
Experience in a similar role within the Employment Services sector, would be advantageous.
This position is based in Cairns. There will be a requirement to travel to other offices within Cairns and Far North Queensland region to support our Mentors.
REQUIREMENTS & SKILLS:
* Extensive experience in providing compliance, with a strong emphasis on high-level administrative support.
* Previous experience (3+ years) in Workforce Australia programs, or a compliance or processing role, or relevant experience in administration or office support with exposure to compliance tasks
* High level interpersonal skills, with the ability to communicate, engage and negotiate confidently with staff at all levels
* Demonstrated ability to work independently with confidence and initiative
* Working with sensitive information and adhere to strict confidentiality and privacy principles
* Participation in staff meetings and teams meetings
* Willingness to undertake further training as deemed appropriate
* The capability to analyse situations and develop effective solutions to complex administrative challenges, preparing reports, producing and analysing data
* Demonstrated ability to work autonomously, and as part of a team to achieve outcomes for multiple teams, guide and motivate a team towards common goals
* Effective communication and reporting mechanisms to Claims Coordinator
* Meet contractual timeframes to claim, collate documentation and prepare claims and compliance reports as requested, maintain integrity of claims taken
* Uphold NJL Culture and Values; respectful, non-judgemental, welcoming, teamwork
* Maintain absolute confidentiality and security.
Our Employee Package:
As an employee of NJL you will receive:
* A workplace that always puts ‘Friends and Family First’
* Above award wages and generous remuneration package, including monthly RDO’s, additional 5 days Wellbeing leave and Salary packaging.
* Access to free 24/7 support services through our Employee Assistance Program
* Discounts on Health Insurance and Wellness support
At NJL we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
As a Child Safe Organisation you will currently have or hold the following:
* Working with Children Check (Employee)
* Acceptable proof of Working Rights in Australia,
* Ability to pass a Criminal History Check.
* A current driver's licence.
To apply please attach a Resume and Cover Letter addressing the required skills (Any application not providing a cover letter addressing the required skills will not be considered).
For more information about this role, contact Kim at **********@njl.org.au
Closing Date: Thursday 10 April 2026
The advertisement will be removed if the position is filled. However, we may proceed with interviewing prior to this date. Applicants are encouraged to apply at their earliest convenience.
Please note only successful applicants will be contacted.