We're looking for a friendly and proactive Customer Support Representative to join a Service Team.
In this role, you'll be the first point of contact for customers – coordinating service bookings, providing technical support, and ensuring every interaction is smooth and positive from start to finish.
What You'll Do
* Coordinate and book daily service calls to ensure timely technician attendance
* Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
* Manage service data in NetSuite and Salesforce to keep records accurate and up to date
* Liaise with service agents to ensure jobs are completed to standard and on time
* Assist with customer complaints, special requests, and service follow-ups
* Process payments and support re-attends and installations from sales orders
* Communicate key updates and opportunities to the Customer Support Manager
What You'll Bring
* Year 12 VCE or equivalent
* Proven customer service and conflict resolution skills
* Professional and friendly phone manner
* Strong communication and coordination abilities
* Experience with CRM systems (NetSuite/Salesforce preferred)
If you're ready to bring your customer service skills to a company that's making a difference, we'd love to hear from you. Submit your resume today.
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