Job title and location
Senior Field Technician I Cairns • Cairns, Australia
Job Expectations
Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.
As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces and bringing more possibilities to Australian homes and businesses.
We are looking for candidates based in the Cairns area
A bit about your role
As part of a field service team you'll discover a diverse and dynamic workplace where no two days are alike. You'll work across our network and within the homes and businesses of our customers with a view to deliver timely, high quality, and brilliant customer service. In your day-to-day work you'll deliver end-to-end service to homes and businesses across the nation from installation to repair and maintenance. You'll see the impact of your work in real time with every satisfied customer and collaborate with a supportive, inclusive team with opportunities for coaching, mentorship and career progression at every step.
A bit about you
To thrive in this role you'll be an autonomous and motivated self-starter with extensive experience with copper and fibre network assurance, fault finding and installs. You'll embrace a complex industry while learning on the job. Ideal candidates will have an ACMA license, preferably with a Cert 3 or Cert 4 in telecommunications, and demonstrate dedication, drive and strong customer service skills to deliver service with integrity and solutions with a smile every day.
What you'll put in:
* Current Drivers License
* Strong communication skills both written and verbal
* Approachable and caring attitude to customer service
* Passion for problem-solving
* An appetite for challenge
* Ability to work to tight deadlines
* Autonomy, integrity and pace under pressure
* Availability to work required hours within the 7am–7pm timeslot and travel as needed
What you'll get out:
* 18 weeks of paid parental leave
* Discounted gym memberships and other corporate benefits
* Device allowance or mobile device
* Options for salary sacrificing
* An inclusive work culture that prioritises balance and wellbeing
* A dedicated team of subject matter experts to train and support you
A more inclusive working world
nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, 18 weeks of paid parental leave, and recognition as a Pride in Diversity Platinum Employer and WORK180-endorsed employer for women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have accessibility requirements and would like to discuss adjustments for the recruitment process, please contact our Recruitment Accessibility Enquiry Line. This line is dedicated to accessibility-related enquiries for recruitment and adjustments; for other matters please visit our Contact Us page.
Take your next steps with nbn
At nbn we support career development and advertise all roles internally for 5 days. If you think this role is for you, apply today via your Workday account. Inform your current manager prior to applying, in line with internal hiring guidelines.
Please note: this role requires full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
Field Base Location
Cairns
Required Experience
Senior IC
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