Our automotive repair centre is a well-organised and clean environment where we deliver small to medium repairs.
The Opportunity
We are seeking an experienced customer service professional to assist our team with administration tasks and provide updates to our customers regarding their vehicle repairs.
This role involves ensuring a customer-friendly environment, greeting customers on arrival, keeping them informed about the repair process, and contacting them to ensure satisfaction with the service.
Key responsibilities include:
* Ensuring a positive customer experience
* Providing excellent communication skills and building strong relationships
* Supporting management with inventory management and liaising with insurance providers
What We Are Looking For
* Proven experience in a customer-facing role
* Highly professional and personable with strong relationship-building skills
* Strong systems experience and competent computer skills
* Excellent verbal and written communication skills
* Ability to meet strict deadlines and work collaboratively as part of a team
Benefits of Working With Us
* Reward and recognition for outstanding performance
* Career development and training opportunities
* Uniforms provided and 24/7 access to professional counselling services
We value individual strengths and promote a supportive work environment that enhances career growth and success.
We are committed to equality and diversity in all aspects of our business. All qualified applications will be considered regardless of age, gender identity, religion, disability, or sexual orientation.