Head of Service & Customer Delivery - BESS
Role Overview: Lead the next era of clean energy innovation.
Regenerate Talent is proud to partner with an Australian leader in Battery Energy Storage System (BESS) manufacturing and technology to recruit a strategic and people-focused Head of Service and Customer Delivery.
As the clean energy transition accelerates, our client is scaling rapidly to meet the increasing demand. This newly created executive leadership role presents a unique opportunity to shape the future of the service division, improving operational performance and delivering an exceptional customer experience across manufacturing, commissioning, and long-term asset support.
The Opportunity:
In this critical leadership position, you'll drive the end-to-end service and delivery function, spanning customer service, project execution, quality assurance, and maintenance.
Reporting to the Chief Operating Officer and leading the Field Service, Quality Control, and Customer Operations teams, you'll build the systems, processes, and culture needed to achieve outstanding performance at every stage of the BESS product lifecycle.
Key Responsibilities:
* Lead end-to-end service and customer delivery for commercial BESS projects
* Design and implement service-level agreements (SLAs), maintenance plans, and commissioning protocols
* Build and empower cross-functional teams of electricians, engineers, and service professionals
* Drive vendor and supplier performance across logistics, spare parts, and training
* Manage customer relationships and develop analytics/reporting dashboards
* Champion health, safety, environmental, and quality (HSEQ) practices
* Innovate with software, remote monitoring, and diagnostic capabilities
* Transform the service division into a profitable, future-ready business unit
About You:
You are a seasoned and inspiring leader with a deep blend of technical expertise and commercial acumen. You're passionate about delivering exceptional customer experiences while embedding robust systems and scalable processes in a high-growth, clean-tech environment.
You bring:
* 10+ years' experience in service operations, including 5+ years in clean tech or energy storage
* Strong leadership in commissioning, maintenance, and quality control
* Proven ability in P&L, commercial strategy, and vendor management
* Solid understanding of Australian grid operations, HSEQ frameworks, and ISO-certified environments
* A Bachelor's degree in Engineering (Electrical/Mechanical preferred) or equivalent experience
Why This Role?:
This is a rare opportunity to join a purpose-driven, values-led team at the forefront of clean energy technology. With a strong manufacturing base in Bayswater and a growing national footprint, our client is actively scaling to meet Australia's renewable energy future.
What We Offer:
* A competitive salary range of A$160,000.00/yr - A$180,000.00/yr
* A dynamic and supportive work environment
* Ongoing professional development and growth opportunities
* The chance to make a tangible impact through energy innovation