We’re an award-winning, fast-growing IT Managed Services Provider based in the Central West – head office in Orange, with offices in Bathurst and Dubbo. We take our work seriously, not ourselves. We value great systems, great people and a great laugh. Right now, we’re on the hunt for an experienced Senior IT Support Technician who: loves solving tricky problems enjoys working with real humans (clients face to face) can explain tech without speaking fluent acronym (looking at you Mitch) won’t be thrown off by the occasional bad joke (looking at you Casey) The “official” bit You’ll deliver senior-level, complex IT support and handle escalations to keep our clients running smoothly, securely and happily. You’ll be the calm voice when things go sideways. The honest bit You’ll build great relationships, contribute your ideas and make a genuine difference for clients who rely on us every day. Yes, you’ll get tickets and need to meet professional development goals and business targets. What you’ll be doing Keep systems humming and clients happy including: Handling incoming support requests across software, hardware, networking and cloud (phone, email, portal – you name it) Providing onsite and remote support to end users across all technologies Owning and documenting issues through to resolution (no ‘set and forget’ tickets here) Spotting patterns in recurring issues and proactively improving things Managing SLAs and client expectations like a pro Working closely with Service, Sales and Professional Services teams to uncover improvement and growth opportunities Tackling 2nd-level support and complex troubleshooting Assisting with infrastructure issues and escalations Helping improve how we do things ( we want your ideas) Sharing new learnings with the team – because knowledge hoarding is not okay Travel and other requirements Most of our clients are located within the Central West, so you will need to jump into one of our fleet cars to support them onsite (scenic drives included). If you are short listed for this role, you will also need a Police Check clearance and Working with Children Check. Who are we looking for? You’ll bring: Strong communication skills (techy and human) Good time management and prioritisation skills Intermediate to advanced technical capability Confidence working with clients, colleagues and vendors A genuine commitment to great customer service A love of solving problems and making things better Curiosity and a desire to keep up to with industry trends and emerging technologies Permanent working rights in Australia The good stuff Full-time, permanent role Based in either our Orange or Bathurst office (initial onboarding in Orange) Supportive, inclusive team culture (we’ve even won an award for it) Real development and progression as we continue to grow A workplace where competence matters, humour helps, and people actually like coming to work If this sounds like your kind of role – and your kind of people – we’d love to hear from you. Apply with your resume AND a short cover letter telling us a bit about you. No egos. No nonsense. Just good people doing great work. Interested? Check out our website or Facebook page to see who we are when we are not fixing stuff.