An Organisational Change Manager is required to support a recently established and growing PMO. The role will focus on ensuring a smooth transition of change throughout the business following major transformation projects. This is a people-focused role that requires strong stakeholder engagement, communication, and the ability to work effectively in dynamic, unstructured environments with minimal supervision.
Key Responsibilities
* Conduct comprehensive change assessments and develop organisational change strategies.
* Create and implement realistic communication plans.
* Partner with training functions to deliver change, ensuring training is understood and embedded.
* Facilitate workshops and user engagement sessions.
* Support technical system implementations and process changes.
* Work closely with stakeholders across the business to manage impact and adoption.
* Where relevant, conduct internal surveys (e.g., NPS) around change effectiveness.
Key Skills & Experience
* Significant experience in Organisational Change Management within professional services (Legal, Financial Services, or similar).
* Strong communication and stakeholder engagement skills (essential).
* Demonstrated experience in:
* Change impact assessment.
* Developing organisational change strategies.
* Designing and delivering communication plans.
* Facilitating user engagement and workshops.
* Change certifications (e.g., PROSCI, APMG) highly regarded.
* Strong EQ with proven ability to manage people-centric change.
* Experience working on technical system implementations (e.g., Practice Management Systems, CRM, Document Management Systems such as iManage).
* Exposure to AML/CTF program delivery, Cloud migrations, or case management systems advantageous.
* Demonstrable Agile delivery experience.
* Ability to work autonomously in fast-paced and evolving environments.
Non-Negotiables
* Excellent communication skills (written and verbal).
* Strong stakeholder management skills.
* Proven track record of delivering organisational change in complex environments.