Your New Role
We are looking for multiple Technical Support Consultants to join a leading telecommunications onsite team in Melbourne, starting in February 2026. In this role, you'll provide exceptional customer service, technical guidance and connectivity solutions to keep customers connected.
You'll work across inbound calls and digital messaging. This is a dynamic role where you'll build universal technical skills and play a key part in delivering first-call resolutions.
This is a full-time, 24/7 rotating roster, Monday–Sunday, based onsite in Melbourne. Sample shifts include:
* Morning: 07:00 AM – 03:00 PM
* Day: 10:00 AM – 06:00 PM
* Mid: 12:00 PM – 08:00 PM
* Evening: 03:00 PM – 11:00 PM
* Night: 11:00 PM – 07:00 AM (+1)
Your Responsibilities
* Monitor, troubleshoot, and engage with customers via voice and digital platforms
* Provide technical support for escalated mobile and fixed service enquiries
* Manage complex matters with end-to-end ownership to deliver timely solutions
* Liaise with specialist teams to ensure seamless resolution of customer issues
* Collaborate with peers to share insights and continuously improve the customer journey
* Actively contribute to transformative projects and evolving service standards
The Benefits
* $88,000 base salary + 10% annual incentive + 12% super
* Unique shopping discounts with retail partners
* Significant monthly credits and deep discounts on company products
* Access to industry-focused micro-credentials and development
* 24/7 access to counselling via in-person, phone, or SMS
* Additional 'Connected' Days to focus on culture, health, or community
* Join employee-led networks and diversity initiatives
About You
* Customer Obsessed: Passion for helping people and experience in high-volume environments
* Quick Learner: Ability to absorb new concepts and apply them effectively
* Resilient: A proactive approach to resolving challenges and seeing matters through
* Knowledgeable: Familiarity with mobile, fixed, and data products is highly regarded
* Technical Mindset: Previous experience in a service desk or technical support role is highly regarded
Next Steps
If you are a tech-savvy problem solver ready to build a career in Melbourne with an industry leader, we want to hear from you. APPLY NOW to become a Technical Support Consultant and join a team dedicated to technical excellence and customer care.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.