Senior Manager, Student and Academic Success
Prime opportunity for a Senior Manager, Student and Academic Success. Full-time, ongoing position based at our Hawthorn campus. HEW 9 + 17% super and staff benefits.
Develop, implement, and report on effective and efficient processes and systems to identify students in need of support, assess their needs, and provide tailored approaches to enhance student retention and success.
Where required, design and implement an integrated case management approach to support students with diverse and complex needs.
Develop and manage strategic partnerships with university colleagues, third-party providers, and community organisations to scale and enhance service delivery.
Adopt inclusive communication strategies that engage and leverage the diverse knowledge and talents of team members.
Lead and manage team activities and resources to support the implementation and evaluation of high-quality, effective student success programs.
Manage and balance workflows and workloads across different services and the annual operational cycle.
Swinburne University is seeking a dynamic Senior Manager, Student and Academic Success to lead the development, implementation, and evaluation of high-quality co-curricular and extra-curricular learning support programs. Reporting to the Deputy Director, Student Engagement, this role focuses on enhancing student outcomes through university-wide service provisions, targeted initiatives for specific cohorts, and intensive outreach for high-needs and at-risk students.
The Senior Manager will oversee three specialist service teams: Learning and Academic Skills, Student Success Coaches (Higher Education), and PASS (Peer Assisted Study Support) Programs. Each team is led by a dedicated service team leader, ensuring smooth day-to-day operations and staff support.
As a member of the Student Engagement leadership group, the Senior Manager will provide strategic advice to senior stakeholders, contribute to policy and planning, and champion initiatives that improve student retention and success.
To be suitable for this role you will need to have experience in the below key accountabilities and a postgraduate qualification and extensive relevant experience; or extensive management experience and expertise in a relevant area; or an equivalent combination of relevant experience and/or education/training.
What We Offer You! Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers. Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
Swinburne is committed to diversity, equity, and inclusion. We pride ourselves on being an equal prospect employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities.
Applications Close: Sunday 19th of October at 11.30 pm.
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📌 Senior Manager, Student And Academic Success
🏢 Swinburne University Of Technology
📍 Melbourne