Commitment: Part-time / Freelance (15 hours per week)
Urban Smile is looking for a HubSpot-savvy CRM Manager to help take our customer experience to the next level. We're a fast-growing, fun-loving orthodontic brand on a mission to make straight smiles accessible and ensure Dream Smiles, Done Right.
We've got the basics set up, but we know HubSpot can do so much more. That's where you come in.
What you'll do: Manage and optimise our HubSpot CRM across Marketing and Sales HubsBuild and refine automated workflows to level up our customer journeysSegment and maintain contact lists for targeted communicationsBuild, schedule and manage email campaigns (eDMs)Monitor performance, track KPIs and report on campaign successCollaborate with our internal marketing support ongoing campaigns and growthSupport studio teams with Sales Hub queries and managementIntegrate and manage third-party tools connected to HubSpot (e.g. forms, SMS, calendar booking tools)What you'll bring: Solid experience working with HubSpot (Marketing & Sales Hubs)A systems-first brain that loves building things that just workStrong communication skills and the ability to manage tasks independentlyA proactive attitude and a love of problem-solvingCreative flair and the ability to spot opportunities to optimiseBonus points if you're familiar with tools like Canva, Acuity and Sinch SMSIdeally available to work a few consistent hours per week (we're flexible with how that looks)Why Urban Smile? We're not your average orthodontic brand. With five studios across Melbourne and a growing reputation for clear aligner treatment, we combine expert care with smart tech in a fun environment. You'll be joining a team that:
Makes it happenCollaborates like prosIs absolutely customer-obsessedLoves turning ideas into actionIs growing fast, meaning more opportunities to expand your role and impactReady to apply? We'd love to hear from you! Send your CV and a quick note about your experience with HubSpot to .
Bonus points if you can share an example of a workflow or campaign you're proud of!
Seniority levelAssociate
Employment typeContract
Job functionMarketing
IndustriesHospitals and Health Care and Marketing Services
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