Your new company
Join a reputable and dynamic organisation based in Canberra that is dedicated to providing exceptional services to its customers. This company is committed to fostering a supportive and inclusive work culture.
Your new role
As a Contact Centre Operator, you will be the first point of contact for customers, providing excellent service and support. Your responsibilities will include:
* Handling customer enquiries via phone, email, and online channels.
* Resolving issues efficiently and with professionalism.
* Accurately updating customer records and maintaining confidentiality.
* Collaborating with team members to ensure a seamless customer experience.
What you'll need to succeed
* Previous experience in a customer service or contact centre position.
* Strong communication and interpersonal skills.
* A customer-first attitude with the ability to manage challenging situations.
* Excellent problem-solving skills and attention to detail.
* Ability to work flexibly as part of a team.
What you'll get in return
* A supportive and collaborative team environment.
* Opportunity to work for an established business.
* Comprehensive training and development opportunities.
* Convenient Canberra location.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Marcus Unger on Ph: (02) 6279 7463 or Email: Marcus.Unger@hays.com.au