Job details
Location:
Lansdale
Roster:
Monday to Friday
Rate:
$39.00 per hour
About The Client
A global leader in mobile lighting and power solutions, providing robust, Australian-designed and manufactured light towers, generators and engines with in-house engineering, full life-cycle service and reliability tailored for mining, construction and industrial clients.
About The Role
We are seeking an experienced Customer Support Representative to provide technical assistance, parts interpretation, and high-quality customer service within a busy, fast-paced environment. You will support customers across pumping systems, gensets, diesel engines, and mechanical equipment, while managing enquiries, preparing quotes, and ensuring accurate ERP and CRM data entry. This role requires strong communication skills, technical understanding, and the ability to collaborate effectively across internal teams.
Key Responsibilities
* Respond to technical support enquiries and escalate when required & provide accurate parts interpretation and customer assistance
* Manage quotes, follow-up, and sales support, handle delivery and transport tracking enquiries
* Maintain professional and timely communication with customers
* Daily CRM case management and managing shared customer service mailboxes
* Enter and process parts quotations and orders in the ERP system
* Build strong customer relationships and provide product and parts information
* Provide accurate reporting as required
* Adhere to company policies, procedures, and relevant legislation
Skills & Experience
* Strong customer service and parts interpretation experience
* Solid knowledge of pumps, gensets, lighting, diesel engines & mechanical equipment beneficial
* ERP experience (M3 highly desirable)
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office
* Ability to interpret technical manuals and parts documentation
* Strong organisational and problem-solving skills
* WA C Class Licence
How To Apply
Click on the Apply button to submit your application or for more information please contact:
WorkPac Principal Consultant: Georgia Guy on or quoting the below reference number.
Job Reference Number: 764J
About WorkPac
WorkPac is Australia's largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.