Now Hiring: Retail Sales Lead – Pacific Fair
Part-time with rotating rosters
Lead with purpose. Operate with ownership. Create something meaningful.
At YCL Jewellery, retail is more than transactions, it's about meaningful moments. We're hiring permanent part-time Retail Sales Assistants to join our Pacific Fair team.
This role isn't your standard retail job. At YCL, you'll sell a product you genuinely love, work in a space that feels calm and beautiful, and be part of a team that values kindness, creativity and purpose. You'll also have the opportunity to learn our in-house jewellery services, contribute to boutique events, and grow with a brand.
Why Work With YCL
* Career Progression:Our previous Store Manager was promoted into into a HQ, your growth is our goal.
* Connection to HQ:You'll have direct access to brand leadership and real-time mentoring.
* Creative Freedom:Your voice matters, we co-create everything, including customer experience.
* Team Culture:Purpose-led, people-first and grounded in kindness.
* Market-leading product allowance, did someone say free jewellery?
* Perks:Staff discounts, bonus structures, and a role you can truly make your own.
What Makes This Role Different
* Rotating Rosters. No more exhausting retail routines, our part-time rotating schedule gives you balance, flexibility and the chance to bring fresh energy to every shift.
* Strategic growth time every second month. Step off the floor to coach your team, analyse performance, plan activations, and operate like a business owner, with direct support from our HQ team.
* Hands-on experience beyond the floor. You'll partner with HQ to help plan events, private shopping experiences and community activations, gaining insight into areas of the business most retail roles never touch.
* Direct support from HQ.Work closely with our Gold Coast-based team.
* We value people, not just numbers.Yes, KPIs matter, but culture, connection and customer care come first.
* Jewellery Craftsmanship training: You will be trained in-house to offer our permeant jewellery & Charm Bar services
* Report directly to our General Manager: You will gain insight into a fast-moving brand at an executive level.
What You'll Be Doing
* Delivering exceptional, high-converting customer experiences
* Overseeing daily boutique operations: service, sales, stock, styling, team culture & more
* Partnering with HQ to plan boutique events, private shopping experiences and activations
* Styling customers with confidence, clarity and product knowledge
* Facilitating our in-store ETERNAL & Charm Bar services (full training provided)
* Maintaining visual merchandising and boutique presentation
* Working towards individual and boutique KPIs with pride
* Bringing passion, energy and sales focus to every shift
What You Bring
* 1–2 years experience in retail sales (as a 3IC, 2IC, ASM or Store Manager)
* Passion for people, personal style, and human connection
* A warm, confident, customer-first approach
* A proactive, self-motivated attitude, we want sellers who own the floor
* Confidence to run our boutique like it's your own
* A proactive, organised, values-aligned approach
* Availability for a rotating roster across weekdays and weekends
Words from our team:
"With a strong desire to move into a Head Office role after finishing my degree, stepping into the Store Manager position at YCL Pacific Fair was the perfect transition. It wasn't your typical retail role, I worked closely with the HQ team, learned hands-on skills like welding permanent jewellery (so cool), and was trusted to bring YCL's retail experience to life. From day one, YCL has supported my growth; the team is tight-knit, and with just 11 of us, you gain exposure to every part of the business which is ideal for someone fresh out of study still finding their path" - Brianna, Customer Service and Warehouse Coordinator.
Apply now
Role: Part-time
Location: Pacific Fair Shopping Centre, Gold Coast QLD
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