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Be part of something bigger at Suncorp.Lead a high-performing team in a values-driven insurance brandHeatherton & Adelaide locations with flexible hybrid working with career development opportunitiesDrive customer obsession and operational excellenceShannons is Australia's leading insurance provider for motoring enthusiasts, offering more than just protection for classic and collectible vehicles.
As Contact Centre Manager, you'll lead Shannons' customer-facing teams to deliver service excellence, drive performance, and embed a culture of safety, accountability, and continuous improvement.
Be part of a leadership team shaping the future of customer service in insurance.What You'll DoLead and inspire a high-performing contact centre team, driving customer satisfaction and operational excellenceChampion the Ethos Productivity Program to embed best practices and consistent service deliveryManage change initiatives to ensure smooth transitions and measurable advantages across the centreBuild team capability through coaching, mentoring, and professional developmentOversee operational budgets and ensure compliance with internal and external standardsCollaborate across Shannons and Consumer Insurance to align strategy and share best practiceWhat You'll BringProven leadership experience in customer service, insurance, or contact centre environmentsStrong commercial acumen with the ability to balance financial, customer, and risk outcomesAdvanced coaching and change management skills to lead transformation and capability upliftEffective communication and influencing skills across diverse stakeholder groupsExperience using customer insights to drive performance and continuous improvementAbility to manage budgets and contribute to strategic planningWhat You'll EnjoyAccess our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 400+ retailers, insurance savings, gym memberships, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leavePerformance-based bonuses and Suncorp shares for eligible employeesDiversity is celebrated through employee resource groups and inclusive policies for all familiesExplore our full benefits: Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.To apply for this opportunity, please submit your application directly via the link provided.Advertised: 23 Sep 2025 AUS Eastern Standard TimeApplications close: 23 Oct 2025 AUS Eastern Daylight TimeDont see your dream job posted?
No problem, sign up for job alerts and we'll let you know once something becomes available.Empower your team to deliver exceptional customer experiences while growing your leadership career in a dynamic, purpose-led organisation.Empower your team to deliver exceptional customer experiences while growing your leadership career in a dynamic, purpose-led organisation.
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