Customer Service Representatives are at the forefront of delivering exceptional experiences for our customers. They embody the spirit of customer obsession and strive to build long-lasting relationships with our clients.
In this role, you will have the opportunity to work in a fast-paced retail environment where no two days are ever the same. As a Customer Service Representative, your primary focus will be on providing solutions that cater to the diverse needs of our customers. You will engage with customers through various channels, including in-store interactions, phone calls, and emails.
To succeed in this position, you will need to possess excellent communication and interpersonal skills. You should be able to remain composed under pressure and think on your feet to resolve complex issues. Your ability to multitask and manage competing priorities will also be essential in meeting the demands of this role.
As a key member of our team, you will contribute to achieving sales targets and KPIs while ensuring that our customers receive personalized attention. You will collaborate closely with colleagues to drive business results and develop new strategies to improve customer satisfaction.
We offer a comprehensive training program that will equip you with the necessary skills and knowledge to excel in this role. You will have access to ongoing development opportunities and performance recognition programs that will help you grow professionally and personally.
This is an exciting opportunity to join a dynamic team where you can make a meaningful impact and build a fulfilling career.
Key Responsibilities:
* Deliver exceptional customer service experiences
* Provide solutions that meet the diverse needs of customers
* Maintain accurate records and reports
* Meet sales targets and KPIs
Requirements:
* Excellent communication and interpersonal skills
* Ability to think critically and resolve complex issues
* Strong organizational and time management skills
* Ability to work effectively in a team environment
Benefits:
* Competitive hourly rate
* 12% Superannuation
* 10% Variable Remuneration (eligible)
* Generous discounts on Telstra services and partner products
* Paid parental leave and other benefits
Career Growth Opportunities:
We offer a supportive and inclusive work environment where you can develop your skills and advance your career. Our comprehensive training program will equip you with the necessary knowledge and expertise to excel in this role and beyond.