Child and family service centres are at the frontline of service delivery and regional roles offer the chance to directly support and build the local community. Working in a regional service centre can provide staff with opportunities for increased positional autonomy and a greater connection to, and involvement in, the local community.
You will have the opportunity to lead and work together with Child Safety Service Centre staff and our non-government partners to ensure the delivery of high-quality care arrangements and Regulation of Care matters for children and young people
Please refer to role profile for full details.
Senior Team Leader Key Responsibilities
* Effectively and positively engage with children, families, carers and service providers (including both government and non-government agencies) as required to support children and parents to meet their identified case plan goals.
* Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
* Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
* In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
* Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery
* Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
* Foster a culture and philosophy of frontline service delivery, cooperation, teamwork, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
* Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
* Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
* Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
* Intra State travel may be required from time to time and staff must be prepared to travel (e.g. boat, plane, or vehicle) to rural and/or remote locations.
Delegations
* This position has no Financial or Human Resource delegations.
Your Mandatory Requirements
* Possession of a degree in accordance with the Qualification Requirements.
* It is mandatory to hold a Blue Card administered by the Queensland Public Safety Business Agency and a Queensland issue C Class Drivers Licence
Applications to remain current for 12 months.
Occupational group
Community Care
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