A workplace culture that values safety, team work and growth Stable full-time hours with work-life balance Free on-site parking
Love helping customers and guiding them to the right solution?
Join our Lismore showroom team where you'll welcome walk-in customers, provide expert product advice, and support them from first inquiry through to order. This is a fantastic opportunity to grow your career in sales and customer service with one of Australia's most trusted names in windows and doors.
About Us
G.James Glass & Aluminium is a proudly Australian, family-owned company established in ****. With over 100 years of history, we've grown into one of the nation's leading integrated glass, aluminium window and door manufacturers and contractors.
Today, more than 1,900 employees work across our operations throughout Australia, designing, producing and installing innovative, high-performance products for residential, commercial and industrial projects — from iconic high-rise buildings to family homes, our windows and doors are trusted nationwide.
At G.James, we pride ourselves on:
A strong tradition of Australian manufacturing and craftsmanship
Investing in modern technology, innovation and sustainable practices
Offering long-term career opportunities across multiple divisions
A workplace culture that values safety, teamwork and growth
The Role
You'll be the welcoming face of our Lismore branch, helping walk-in customers, answering inquiries, and guiding people toward the right product solutions. This role also involves supporting the smooth operation of the showroom through a range of administrative and reception duties.
Key Responsibilities
Understand customer needs and configure product options to suit
Create accurate quotes using V6 software and process smaller sales
Follow up on leads and help convert showroom visits into confirmed orders
Coordinate with internal teams (credit, delivery, technical) to ensure smooth operations
Manage reception duties, including answering inbound calls and general inquiries
Perform banking, act as timekeeper, and upload safety / competence records in Oracle
Conduct pre-production calls to customers and scan / upload completed sales orders into Oracle
Assist with showroom administration and maintain accurate records
Develop product knowledge from technical specifications through to installation advice
Meet key targets around quote accuracy, follow-up, response time, and customer satisfaction
About You
You're eager to learn, not afraid to ask questions, and motivated to provide a positive customer experience. You're technically minded, comfortable with numbers, and just as confident at a computer as you are face-to-face with customers.
You'll also bring
A warm, professional communication style (written and spoken)
The ability to absorb technical product info and explain it simply
Strong admin skills and attention to detail
Drive to meet goals, help your team, and build relationships
Experience or training in a trade or technical field is a bonus (certifications welcome)
Industry knowledge is nice, but not essential, we'll train the right person
This role can also be a stepping stone into a Sales Representative position within the G.James Group for those who want to grow.
Why Join Us?
Paid training – no industry experience required
Supportive, family-owned business with national career opportunities
Be part of a team that values growth, collaboration and celebrating success
Stable, full-time hours with work-life balance
On-site parking at our Lismore branch
How to Apply
If this sounds like you, then we want to hear from you Please submit your cover letter and resume for consideration.
Please note: Successful applicants will need to complete a pre-employment medical, including drug and alcohol screening.
Recruitment Agencies please note: While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.
G.James is an equal opportunity employer
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