Full Time Applications Close 04/01/2026
AT WORK REST PLAY HERE, OUR TEAM IS THE KEY TO OUR SUCCESS
We have established ourselves as a prominent, in-store and online, motorcycle, caravan and marine vehicle & parts retailer, specialising in world-renowned brands such as Yamaha, Honda, CFMOTO, Jayco, and Stacer (including accessories from brands like Fox, Shark, O'Neil, Dainese, AGV, Alpine Star and many more).
We are a leader in the leisure industry, proudly representing multinational, globally-loved brands with a wide range of motorbikes, quads, SxS, caravans, campers, boats, and all of the parts and accessories to match - all under one roof.
At the core of Work Rest Play Here and our dealership brands is our commitment to providing exceptional customer service and high-quality products, which has earned us a stellar reputation in the industry.
As an employer of choice in the automotive and leisure industry, we are backed by strong industry/brand connections and supported by nationally recognised training providers.
Our employees are the most important part of what we do. We strive to reflect this value through our awesome company culture and employee support.
About the role:
As a Motorcycle Service Advisor, you'll be a primary point of contact for new and existing motorcycle service customers and will take a leading role in driving a seamless and outstanding customer experience.
Core responsibilities:
* Organising bookings and service enquiries.
* Costing and invoicing repair orders.
* Responding to customer enquiries via email, telephone and face to face.
* Managing, maintaining and growing customer relationships with fleets of all sizes.
* Identifying any additional service requirements and documenting them accordingly.
* Liaising with the workshop controller to ensure all service work is carried out within allocated time frames.
* Maintaining manufacturer and company records.
About you:
You will have previous experience in a customer service role and/or a keen interest in leisure and automotive industries. You have a clear understanding about the value of great technical guidance. You're a keen learner and a confident communicator, and you're great with people.
* Organised and detail-oriented: You can manage multiple tasks and priorities while paying attention to detail.
* Friendly and approachable: People are happy to, and often do, come to you for advice.
* Reliable and punctual: You have a "can-do" approach and enjoy solving problems.
* Team-player: You work well in an environment where collaboration is essential and will go out of your way to assist your colleagues when needed.
Communication
* You're an active listener.
* You're a confident learner and also confident in providing client guidance.
* You effectively communicate technical information to clients and colleagues in a friendly, efficient manner.
Technical Aptitude / Experience
* Experience in retail, customer service, or automotive industries is highly regarded.
* A basic understanding of motorcycle functionality is preferred but not essential.
Whilst having experience within an automotive workshop is a bonus, this is a customer-facing role and we will provide end-to-end technical training to the right candidate.
Qualifications
* Year 10 Certification or equivalent (required)
The following qualifications are desirable but not essential:
* Technical training/certification in a relevant industry
* Previous experience in a customer service, administration, retail role, or another position within the leisure or automotive industry.
What sets this role apart from others?
This position offers a fantastic career path for a candidate who wants to learn and grow within a fast-growing company. Work Rest Play Here will provide you with exposure to leading global brands, ongoing training, as well as opportunities for professional development to help you advance your knowledge in the automotive parts industry.
* Competitive salary + benefits.
* Work-life balance — work 5 days (plus 1 Saturday per month) — NOT 7 days per week (we really enjoy our Saturday-arvo and Sundays off).
* PLAY with the things you sell. Ride motorbikes, captain a vessel, etc.
* Employee benefits such as: discounts for vehicles, parts & accessories, and access to our finance products like home loans or vehicle finance.
* We supply your gear; no worries about what to wear, we'll hook you up
* Social events – BBQs, football matches, dog-racing – just to name a few.
* Company-led and nationally-accredited training programs.
* You'll be supported by a team that wants you to succeed.
How to Apply:
If you are ready to accelerate your career in the exciting automotive world, we want to hear from you
Submit your CV along with a brief cover letter (~250 words) letting us know why you're a great fit for this role by 05/01/26
Join us on this journey, gain amazing career opportunities, and make your mark in the leisure parts industry
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