At our park, we're seeking a highly motivated and customer-focused individual to join us as a Front Office Receptionist. In this role, you will be the welcoming face of our establishment, providing exceptional service to guests and ensuring their stay with us is memorable.
The Role
We're looking for someone who is passionate about delivering outstanding guest experiences. As a Front Office Receptionist, your key responsibilities will include:
* Providing a high standard of customer service to all guests
* Processing guest check-ins and outs efficiently and accurately
* Utilizing our booking system to make reservations and manage accounts
* Coordinating with the Housekeeping team to track readiness of accommodation
* Supplying guests with information regarding property and local areas of interest
* Completing day-to-day office administration tasks
Requirements
To be successful in this role, you will have:
* Previous front office experience within the hospitality industry
* A passion for delivering exceptional guest experiences
* Proficient computer skills, including knowledge of RMS or comparable reservation booking systems
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
What's in it for You?
As a member of our team, you'll enjoy a range of benefits, including:
* Discounted accommodation at over 300 holiday parks nationally
* Discounts with our Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities