As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia, providing improved health, well-being, and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions—empowering people throughout Australia to live the Goodlife.
As both a service provider and employer, our mission is simple: Move people to achieve great things.
The opportunity:
Member Support Consultants (MSC's) at our Waverley Park club play an essential role in building and maintaining a thriving Goodlife Health Club membership base. MSC's are the first point of contact for prospective members and inspire them to begin their wellness journey with us. They are responsible for helping thousands of people become faster, fitter, stronger, and happier versions of themselves.
The role of an MSC is highly varied with two clear goals: achieving membership growth through proactive sales activities and retaining existing members through exceptional customer service. MSC's are experts in all things Goodlife: seamlessly switching between sales and lead generation, providing exceptional service, and proactively communicating with current members to enhance their club experience and improve retention.
Responsibilities
Contribute proactively to the club's sales targets using promotions and referral campaigns.
Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities.
Achieve the required number of lead contacts via telephone to maximize sales opportunities.
Provide sales presentations and tours to prospective members.
Create positive and personalized member experiences.
Respond successfully to member enquiries.
Open and close the club as per the roster.
Participate actively in member retention programs, inspiring members to continue their fitness journey.
Make regular service calls to new and existing members to keep them engaged and recommend products to enhance their results.
About you:
Current First Aid & CPR certificates.
Ability to build rapport with people from diverse backgrounds and a desire to help them succeed.
Problem-solving skills and resilience.
Excellent communication skills—listening, understanding, empathizing, and influencing others.
Tenacity and drive to meet individual and team targets.
Customer-focused mindset aiming for exceptional outcomes.
What we can offer you:
A career in the fitness industry is unique. With Goodlife Health Clubs, your daily actions will inspire others and positively impact their health, well-being, and confidence.
Additional benefits include:
An estimated OTE of $70,000-$75,000 (base + commission), plus super.
A complimentary all-access Goodlife membership.
Anniversary leave days and free gym memberships for friends and family as part of our recognition awards.
Career development opportunities within Fitness and Lifestyle Group, Asia-Pacific's largest fitness group.
Enhance your growth with access to our industry-leading learning and development resources. Explore over 90,000 online courses through the FLG Learning Hub, covering languages, presentation skills, customer service, social media, and more. Additionally, enjoy curated reads via Blinkist to boost your knowledge anytime, anywhere. Unleash your potential and reach new heights both personally and professionally with our development programs!
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a positive impact on people's lives through innovative health and wellness offerings, both physical and digital.
Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Apply Now!
Visit our website: careers.fitlg.com for current vacancies and to register for job alerts.
Our Commitment to Diversity and Inclusion:
At FLG, we bring positive energy and attitude to work daily. We value individuality and diversity, encouraging authenticity and inclusivity within our organisation. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, races, sexes, intersex statuses, gender identities, sexual orientations, people with disabilities, and from diverse backgrounds.
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