Description Hours: Full-Time, 38 hours per week, Mon-Fri Operating Hours: 8am - 7pm AEST / 8am - 8pm AEDT Start Date: Monday 2 nd March 2026 About the Company I-MED Radiology is Australia's largest medical imaging network, offering a high-performing culture with a strong focus on quality, innovation, and patient care. With over 240 clinics and 4,000 team members, including more than 400 radiologists, I-MED is committed to delivering accessible and expert diagnostic services. About the Role Be the first point of contact for our patients and referrers at our Newstead National Contact Centre. In this vital role, you’ll deliver exceptional service by managing high-volume inbound calls as well as outbound calls and digital interactions while providing accurate, compassionate guidance to our customers and collaborating closely with team leaders and clinic healthcare staff. Benefits Supported induction: 6 weeks training and ongoing support Based in Mount Waverley, free staff parking onsite Flexible hybrid work model for daytime shifts after 3 months Weekly leader check-ins as well as regular coaching and dedicated online support Career development and clear progression pathways Monthly team events, reward programs, and salary packaging Duties Handle Inbound/outbound calls as well as digital interactions promptly and professionally Provide accurate information, schedule appointments and update records Handle patient and referrer enquiries with empathy Escalate complex issues to supervisors as needed Maintain customer service quality and meet daily KPIs Skills & Experience Strong verbal communication and empathy Ability to handle a fast-paced, high-volume environment Detail-oriented with focus on compliance, quality and KPIs Proficient computers skills across multiple systems including but not limited to Genesys telephony, outlook, teams and CRM software Enthusiastic learner; previous call centre experience preferred but not required Culture You’ll be part of a supportive, high-energy team where learning never stops. With ongoing training, regular catch-ups, fun team events, and a genuinely positive, inclusive culture, you’ll feel connected, motivated, and truly valued every day. Recruitment Process You may be asked to complete an online skills assessment. You will receive an email invitation containing a link to our assessment partner, Vervoe. We encourage you to complete it as soon as possible to allow us to progress your application promptly. Candidates that reach our benchmark will be invited to a phone screen Successful candidates will then be invited to in-person Assessment Centre Assessment centre date: Wednesday, 14th January 2026. Join our contact centre team to build valuable skills, make a real difference for patients every day, and grow your career in a supportive, fast-paced environment.