Transform lives, every single day
Do you want a career that means more? At Anglicare, we bring the strength, the support and the strategy to make it happen.
We're a well-respected not-for-profit that's been serving the most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.
As a Material Aid Case Worker –Food and Financial Assistance program based in Tamworth NSW fulltime and is key to our mission to enrich lives and strengthen communities. Where you would be welcomed into a compassionate, respectful, strong Integrity and purpose-driven community where we don't just talk about values – we live them.
Your opportunity
Are you passionate about helping people build financial stability and confidence?
Material Aid Case Worker FFA Role is to provide initial support and information that supports clients experiencing financial hardship through via the Phone, online or in person.
With integrity and resilience, you will:
* Be the first point of contact for clients and visitors, responding to incoming calls and people arriving onsite with a warmth, calmness and compassion.
* Support people seeking help by providing initial assistance, intake assessments and appropriately identifying and prioritising their needs for further assistance.
* Provide suitable referrals and information to vulnerable clients needing other support.
* Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite
* Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database.
* Ensure that general administrative tasks are completed on time by maintaining and improving admin
* procedures/systems and completing administration activities.
* Actively support the team and demonstrate Anglicare's vision, mission and values in the way you conduct your work.
What you'll bring
Are you a compassionate, organised and collaborative professional who thrives in a dynamic, client‑centred environment. You bring strong people skills, sound judgement and a commitment to continuous improvement
You will also need:
* Qualifications and experience in social work, community services or customer services in a community setting – Minimum Certificate 4
* Experience and demonstrated ability to provide support to clients presenting with complex needs, including in a state of distress or agitation.
* Experience and demonstrated ability to work in a fast-paced environment, prioritising multiple competing demands
* Current Working with Children Check and Police Check
Why Anglicare?
We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
* Flexible work options to get the most out of work and life (subject to service delivery needs; hybrid options available where appropriate)
* Competitive Salary & Salary Package based on qualifications and experience + Salary packaging – up to $15,900 tax-free income, plus $2,650 for meals and entertainment
* Ongoing professional development and training
* Discounts at over 400 retailers and access to Fitness Passport
* Employee Assistance Programme for you and your family
Are you ready for a career that means more?
Please note: Our Talent Acquisition team will be taking a well-deserved break from 25 December 2025 and will return on Monday, 5 January 2026. We look forward to reviewing your application upon our return.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Wishing you a safe, restful, and joyful Festive Season.
Application Close Date: January 12, 2026