Job Expectations
Job Expectations
Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help
A bit about your role
As a Customer Field Technician, located in Newcastle/New South Wales,, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
- These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
We will be looking for:
- Current & clean Driver's Licence
- Strong and personable communication skills, both written and verbal
- A focus on delivering customer and service excellence
Life at nbn
To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
- Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
) and we will adjust to meet your needs.
Where to from here?
Worker Type
Permanent
Time Type
Full time
Field Base Location
Central Coast