Job Title:
Customer Field Technician
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About the Role:
We are seeking a skilled and experienced Customer Field Technician to join our team. As a Customer Field Technician, you will play a vital role in delivering exceptional customer service across various nbn technologies.
Your key responsibilities will include installation, repair, and maintenance of nbn products and services, working in multiple environments both internal and external.
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Your Key Responsibilities:
* Cabling installation (copper, fibre, HFC) including jointing, jumpering and splicing
* Customer premises installation of nbn Customer Premises Equipment (CPE)
* Fault diagnosis and repair of nbn cabling networks and nbn CPE
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Required Skills and Qualifications:
We are looking for candidates with experience in communication cabling or electrical backgrounds, as well as those with transferable skills who are keen to explore a new career in the telco sector.
A strong understanding of customer service principles and excellent communication skills are essential for this role.
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Lifelong Learning and Growth:
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
We encourage applications from people of all ages, nationalities, abilities, and cultures.
Our employee benefits include 18 weeks of paid parental leave and a Pride in Diversity Gold Employer status.