Mantra Esplanade Cairns, 53-57 The Esplanade, Cairns, Queensland, Australia
Front Office Team Leader
Purpose
As the Front Office Team Leader, your role is pivotal in shaping exceptional guest experiences and ensuring the smooth operation of our front desk. With your enthusiastic guidance, you will inspire the Front Office crew to excel in their roles and consistently deliver outstanding customer service. Your leadership style is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.
Primary Responsibilities
* Lead the Front Office team collaboratively, jointly crafting unforgettable service experiences
* Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
* Extend the warmest welcome, providing training to on-board new team members
* Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude when addressing challenges
Skills and Experience
* Experience as a Guest Service Agent or Receptionist, ready to flex your leadership skills and take the next step in your career
* The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
* Proficiency in using reservation and property management systems is a plus
* Willingness to embrace a flexible rotating roster, embracing the occasional evening, weekend and public holiday shift
* Proactive problem solver with a knack for delivering exceptional guest experiences through creative approaches
Benefits
* ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide
* Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
* Learn Your Way – Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
* Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
* Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Accor is an inclusive company, building diverse teams across the globe.
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