Job Summary
IC24 is seeking an experienced Practice Manager to lead two GP practices, with a combined patient list of over ****.
This pivotal leadership role involves overseeing daily operations, delivering digital 1st access, ensuring regulatory compliance, optimizing patient care, and driving strategic growth in line with the Next 10yr Strategy.
You will inspire and coordinate multidisciplinary teams to deliver exceptional service and community support, with support from subject matter experts within IC24 central and divisional leadership, such as clinical quality, estates and patient experience.
About us
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.
IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.
IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Key Responsibilities
To provide strategic leadership, bringing IC24 strategic values to life – Respect, Innovation, Care and Excellence.
Deliver the local business plan and system objectives for Primary Care in the locality.
Strategy and business planning, new income streams and local business cases.
Develop multi-channel access for patients – remote digital, telephone and in person.
Attendance at relevant role related meetings, conferences, including Federation, PCN, ICB, to ensure insight and awareness of strategic change.
To take an active lead in working with stakeholders to ensure growth of the practice, the development of new services and potential to maximise practice income.
Year planner of important deadlines, with plans to achieve outputs.
Accountable for maintaining CQC registration; ensure compliance with all policies with evidence of the standards being maintained.
Be the conduit for IC24 updates; PCN and Federation feedback/ changes/ news; changes to clinical policy and new projects or ways of working.
Awareness of all GMS responsibilities.
Provide performance reporting weekly/monthly as required under operational governance.
People & Management
To lead, motivate and engage team, providing team meetings, 121 supervision and performance development and recognition (PDR).
Ensure all people have clinical and non-clinical development opportunities.
To comply with all IC24 People policies and standards.
To line manage the Service Delivery Manager/Team Manager.
To operationally manage the Lead Nurse.
Collate and report monthly workforce data.
Conduct regular 121 and Appraisals.
Arrange regular staff meetings, clinical/non-clinical.
Schedule the agenda, lead and record all staff/management meetings.
Clinical meetings ensure the standing agenda is compliant with CQC requirements.
Ensure all people effectively access and engage with the practice reference system – TeamNet.
Recruitment
Responsible for Recruitment and Selection working through IC24 People resource teams.
Complete and submit relevant forms immediately relating to job offers, contract changes, resignations; absences to People team.
Assess staff skills and training requirements with the Service Delivery Manager.
Ensure all staff adhere to IC24 Values.
Ensure staff are all up to date with mandatory training.
Quality
To manage and ensure the safe, efficient and effective running of the practice.
To ensure patient services are delivered to a high standard of safety, quality of care and reliability.
The Practice manager will be the CQC Registered Manager.
Ensure the practice maintains CQC standards at all times.
Sustain all regular audit processes and reporting for assurance.
Active engagement with patient representatives through the Patient Participation Group (PPG).
Provide outreach to the wider community.
Complaints and Significant Events
Patient complaints, Incidents and Near Misses will be received by the Practice Manager.
Responsible for investigating complaints and incidents with guidance from the IC24 Quality & Governance team.
All incidents and complaints to be recorded on Ulysses.
You will lead significant event reviews and incidents and ensure learning is captured and improvement implemented by practice team.
Finance
Financial planning and forecasting, monthly review of income versus expenditure.
Lead with QOF planning ensuring that resources are available to deliver the activity.
Ensure all monthly/annual returns are submitted in a timely manner.
Ensure the Practice maximises all available funding streams – LCS, Legacy claims, Enhanced Services; QOF, QI ILF, MOIS, CQRS, PCSE, PPA claims.
Controls expenditure within budget.
Seeks creative solutions to contain spend; maintain quality and achieve financial balance.
Building Management
Manage all contractors on site and against contract – e.g., cleaners.
Accountable to ensure all H&S, Fire testing and hazardous waste procedures are followed.
Ensure the safety of the external environment – Grounds maintenance.
Ensure the site remains compliant under the terms and conditions of its Insurance.
All equipment maintenance, repair and calibration.
Security of site, people and patients.
Sustainability.
Person Specification
Practical Skills
Strong leadership, interpersonal and team working skills.
Word, Excel and emails.
Organisation and prioritising skills.
Experience
Experience of managing a small business or a department.
Registered Manager for CQC – Care Quality Commission Standards.
Experience of people management, including poor performance & disciplinaries.
Experience of HR management, including recruitment, training, performance and appraisals.
Good knowledge of UK employment law, H&S legislation and Fire Regulations.
Experience of Policy Implementation.
Experience of writing reports.
Experience of organising and minuting meetings.
Experience of managing change.
NHS Management Experience.
Experience of EMIS GP software, including in reporting and searches.
Knowledge of Infection Control.
Experience of writing/updating policies.
Experience of putting together business cases including financial analysis/forecasting.
Experience of giving presentations.
Qualifications
Degree or equivalent qualification or level of experience.
Finance, Business or Management Qualification.
Level 5 – AMSPAR; QSIR or similar.
General
Honesty and integrity.
verbal and written.
Collaborates with others to great the best results.
Organisation and prioritising skills.
Takes ownership for issues and delivers results.
A flexible and adaptable approach with a willingness to do what it takes to get the job done.
Ability to manage a varied and busy workload.
Highly personable individual who puts people at the heart of what they do.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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