IT Support Specialist
About the Role:
* We are seeking a highly skilled IT support specialist to provide onsite technical assistance and support to our staff.
* The ideal candidate will have hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Intune/Endpoint Manager.
* This role requires excellent communication and problem-solving skills with a strong customer service focus.
* The successful candidate will be enthusiastic to learn and adapt quickly in a fast-paced business environment.
Key Responsibilities:
* Deliver high-quality onsite IT support services, assisting staff with troubleshooting and resolving technical issues.
* Provide timely and effective support via phone and email when required.
* Manage and maintain IT assets, including inventory tracking and lifecycle management.
* Evaluate complex technical problems and collaborate with internal teams to resolve them efficiently.
* Maintain accurate records of issues and resolutions in our ticketing system.
* Contribute to continuous improvement by suggesting process enhancements and best practices.
Requirements & Qualifications:
* A minimum of [insert number] years of relevant IT support experience is required.
* Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Intune/Endpoint Manager, is mandatory.
* Relevant certifications such as CompTIA A+ or Cisco CCNA are highly regarded.
* Excellent written and verbal communication skills are essential for this role.
* Candidates must be willing to work in a dynamic environment and contribute to team success.