Job Title: Customer Support Professional
Job Description:
We are seeking a highly skilled and detail-oriented Customer Support Professional to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving issues in a timely manner, and providing solutions that meet or exceed customer expectations.
Key Responsibilities:
* Manage customer inquiries through multiple channels (phone, email, chat)
* Resolve customer complaints and concerns effectively
* Collaborate with internal teams to provide seamless support and resolution
* Document all customer interactions and updates
* Continuously improve knowledge and skills to stay up-to-date on products and services
Qualifications and Skills:
Required qualifications include:
* High school diploma or equivalent
* Strong written and verbal communication skills
* Ability to multitask and prioritize tasks efficiently
* Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Familiarity with Windows operating systems
Preferred qualifications include:
* Previous customer service experience
* Knowledge of sales principles and practices
* Basic troubleshooting skills