Overview
Clerk Grade: 3/4 • Employment Type: Multiple Ongoing and Temporary Roles, Full-time.
Locations: Flexible across NSW offices. Hybrid working with regular office attendance in line with DCS flexible working policy.
Teams: Request for Review, Compliance or Data & Adjudication Teams of the Fines and Debt Division, Revenue NSW.
Responsibilities
The Customer Service Support Officer will respond to inbound fine reviews requested by customers, adhering to the road rules, guidelines, and legislation. The role involves primarily written communication but also requires telephone calls to engage customers and better understand their situation, enhancing the customer experience.
* Respond to customer inquiries regarding fine reviews.
* Provide clear written explanations of decisions.
* Conduct telephone discussions with customers to investigate circumstances.
* Work autonomously within a virtual environment while remaining engaged with peers and managers across multiple locations.
Qualifications and Skills
* High attention to detail.
* Excellent written and verbal communication skills.
* Ability to problem‐solve complex matters.
* Demonstrated ability to investigate and make fair, balanced decisions.
* Capability to use internal resources to understand and interpret processes.
Benefits
* 35‐hour working week with opportunities for flex leave when additional hours are worked.
* Hybrid working arrangements with access to regional offices.
* Learning tools available for ongoing professional development.
* Health and wellbeing programs.
Salary
Salary Grade 3/4, starting at AU$84,659 base plus superannuation.
Closing Date
22nd May 2026, Friday at 10:00.
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