Digitisation lead origination, mortgages (sydney)

We're looking for a Digitisation Lead Origination to join our Mortgages Tribe. Our Mortgages Tribe is responsible for driving the end-to-end performance of the mortgages business through development of a clear strategy; working collaboratively with all areas of the business to drive cross functional execution of this strategy.

What you'll do

• Collaborate with various teams (Sales, Marketing, Digital, Credit Risk, Tech, and Mortgages) to enhance digital origination journeys.
• Work with Broker Sales to optimise performance, sales efficiency, and incentives based on feedback.
• Partner with the Direct Channel team to enhance short-term opportunities.
• Collaborate with Contact Centre, Operations, and Customer Experience teams to analyse key customer moments and feedback for continuous product, process, and service improvements.

What we're looking for

• Bachelor's degree or higher in Marketing, Business, or Commerce.
• 7‐10+ years of mortgage product and distribution experience.
• Experience leading product and customer journey improvements, including digitisation initiatives.
• 5+ years of experience in marketing, product management, and/or digital acquisition and process digitisation for mortgage products.
• Ability to articulate strategy and set strategic direction, including prioritising initiatives.
• Proven track record in managing complex issues and incident remediation.
• Extensive influencing, communication and feedback skills with diverse stakeholders (Credit Risk, Operations, Finance) and confident with senior stakeholders.
• Excellent people leadership capability, focused on building engaged, purpose‐driven teams and coaching experience with high‐performing teams across locations.
• Proficient in Microsoft Office, particularly Excel.
• Proactive, results‐oriented, and creative thinker with strong analytical skills.
• Ability to engage and inspire teams, thrive in an agile setting, and ensure positive customer outcomes.
• Nice to have: Experience with quantitative and qualitative research techniques.
• Nice to have: Experience leading teams in Agile environments.
• Nice to have: Experience developing digital origination strategies and roadmaps for mortgages.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on an approved sustainability activity