Job Description
We are seeking a skilled Field Service Technician to join our team in Darwin. As a Field Service Technician, you will play a vital role in ensuring our customers' equipment is maintained to the highest standard, minimizing downtime and maximizing productivity.
In this role, you will be responsible for carrying out a range of maintenance services including planned maintenance, repairs and modifications at the customer's site and in accordance with the company's guidelines and procedures.
You will conduct mechanical repairs and maintenance of customer units which includes preventative service and breakdowns in a timely manner. You will maintain professional level of customer service with all clients and customers. You will diagnose, repair and maintain a variety of material handling equipment, including forklifts, reach trucks, and automated systems.
You will conduct preventative maintenance services to ensure equipment reliability and longevity. You will respond to service calls efficiently, providing on-site technical support and troubleshooting. You will maintain accurate service records and reports. You will communicate effectively with customers to understand their needs and provide solutions that exceed expectations.
You will collaborate with the wider service team to ensure a high level of customer satisfaction. You will stay updated on the latest technology and service procedures within the industry. Ability to maintain accurate records of job sheets, timesheets and any other administrative components.