Manager Library Operations About the role We’re looking for a strategic leader to take on the role of Manager Library Operations, overseeing the delivery of high-quality library services across multiple branches within the City of Gold Coast. This senior leadership position plays a vital role in shaping the future of our libraries. It requires a clear strategic vision, operational excellence, and a strong commitment to service excellence, integration of community focused engagement, continuous improvement and innovation. You will lead a large and diverse team, ensuring consistent service offering and delivery across all libraries, fostering collaboration with other customer focused teams, and championing the value of libraries within both the organisation and the wider community. As part of a broader integrated service model that includes Arts and Culture and Customer Experience, you’ll also be instrumental in evolving our multi-service community spaces to better meet the needs of our growing and diverse population. In this role, you will: Provide strategic leadership across multiple library branches and co-located community sites, cultivating high-performing, collaborative teams. Drive innovation and continuous improvement across library services, with a focus on digital transformation and community engagement. Oversee the development and delivery of inclusive, accessible programs and services tailored to community needs. Build strong relationships with local government stakeholders, external organisations, and residents to enhance and promote library services. Lead the recruitment, development, and performance of staff with a specific focus on increasing leadership capability, strategic operational excellence and career pathways. Manage budgets and resources effectively, focused on providing all services within the provided budget and constantly identifying opportunities for increased efficiencies and effectiveness. Play a key role in advancing the integration of Libraries with the Arts and Culture and Customer Experience portfolios. For more information including position responsibilities, please view the position brief by clicking the paperclip icon in the top right corner of this screen.?? What you'll bring A strategic mindset and a proven ability to lead large, diverse teams across complex, multi-site operations. Outstanding leadership and communication skills, with the capacity to influence, collaborate, and build strong relationships with a wide range of stakeholders. Demonstrated success in driving innovation and leading transformational change in community-focused settings. A strong commitment to service excellence, coupled with a genuine passion for delivering meaningful and measurable outcomes for communities. Tertiary qualifications in Library Science, Information Science, Public Administration, Business Administration or a related field, and/or equivalent knowledge and experience in service operations. A clear understanding of how libraries contribute to community engagement, lifelong learning, and equitable access to information. Extensive senior leadership experience managing large, geographically dispersed teams, with a proven ability to align strategic vision with operational execution in a high-performing service environment. Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance: Coaching and advice to develop your leadership competencies Mental Health training Study allowance provisions 4 free confidential counselling sessions a year for you or an immediate family member Salary sacrifice provisions including vehicles on novated lease and superannuation We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture. Apply now and help us deliver services that connect, educate, and inspire our community. Click 'Apply' to submit your online application. Please upload your Resume along with a Cover Letter (of no more than 2 pages) that demonstrates how your skills, experience and personal attributes align with the requirements of this role. Highlight your leadership capabilities, relevant achievements, and your vision for success in this position. Documents needs to be less than 2MBin size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. Contact Person Carly Barnes Contact Email cbarnes@goldcoast.qld.gov.au Closing Date Sunday 17th August 2025 Please note applications for all of our vacancies close at 10.30pm on the listed closing date. The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.