When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Alex Hotel
Join Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.
About the role
We are looking for our next Guest Service Agent! This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends. The successful candidate will have had previous experience working in reception/front desk/reservations. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded. We are also keen to hear from those who are keen to progress into a more supervisory role in the coming months. When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential.
Our ideal candidate shines with their:
* Love to talk and create guest experiences
* Organisation and planning
* Time management
* Collaborative work ethic
* Desire to develop individually and as a team
Key Responsibilities
* Responding to all incoming reservations, calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation at Alex Hotel
* Processing all reservations, cancellations and amendments to bookings
* Communicate guest special requests to relevant teams throughout the hotel including VIPs
* Communicate guest complaints to hotel management and assist in investigations and resolutions
* Be an expert on the hotel rooms, room rates and packages available and upsell when possible
* Assist Group Reservations and Reception when required
* Some F&B service, namely Breakfast, Lobby Bar and Room Service
* 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
* Awesome winter and summer savings and discounts at Thredbo
* Rapid career growth opportunities through our EVT network
* Local community involvement, volunteering and charitable giving
* Transparency and reporting
* Employee Assistance Program
Australia and NZ's largest and most diverse experiences company.
If you're interested, please email Shawn at *********@evt.com with your resume and a short introduction about yourself.
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here: https://www.evt.com/elevate/careers/.
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