Knowledge Coordinator
Permanent, full-time
Salary: $75,309 - $90,754 per annum + 12% super
Benefits
* Free parking and safe bike storage
* End of trip facilities
* Health and Wellbeing program
* Discounted membership at Fremantle Leisure Centre
* Superannuation co-contribution options for eligible employees
* 17.5% leave loading
The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. The City is committed to serving our community and making a positive impact on our environment. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success. We are committed to reducing paper and going digital to reduce our environmental impact and improve access and efficiency.
The City is embarking on a journey to improve the customer experience to help achieve our vision of strong reputation, stronger future. To support this transformation, this pivotal role will be a conduit between business units and customer services to ensure accurate and timely information is available for our customers to enable an exceptional customer experience. Additionally, this role will support the Customer Experience Transformation through development of communications that support improved ways of working across the organisation resulting in an improved experience for all customers.
This role will suit a reliable individual who is curious and passionate about clear communication that enables the delivery of exceptional customer service. We are seeking a dedicated individual who can work autonomously with key stakeholders across business units, to clearly articulate services and what this means for our customers. This role has time sensitivity therefore the ability to manage priorities is essential. If you are a little tech savvy and not afraid to learn and work with enterprise technologies in support of effective communication and exceptional customer experience, then this may be the opportunity for you to expand your skills and experience.
Key responsibilities include
* Create highly literate information across multiple digital channels that is engaging and understood by internal and external audiences.
* Collaborate with key stakeholders to develop content that affects the community in a time sensitive manner.
* Identify opportunities and find solutions to improve customer access to relevant information and communication about the City's services.
* Coordinate and structure information from across the organisation for logic and literacy, ensuring accessibility for internal and external customers.
* Publish timely service information across digital channels to the community, ensuring clear integration between customer service channels in the City.
The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.
If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.
Application Instructions
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.
Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm on Sunday the 15th of March 2026 but we reserve the right to close the ad prior to this date.
To discuss this opportunity in more detail please contact Kath Philp on 08 9432 9***
Applicants must have the right to work in Australia.