* Lead a high-performing sales and customer experience division
* Help shape the next phase of growth for an international travel brand
* Live and work in Byron Bay
This is an opportunity to step into a high-impact leadership role with one of Australia's most recognised youth and adventure travel brands.
You will be responsible for driving sales performance, strengthening team culture and helping shape the next phase of growth as Happy Travels continues to expand across Australia, the UK and beyond.
About Happy Travels
Since launching in 1998, Happy Travels has grown from a strong retail and hostel-based travel business into one of Australia's leading travel brands.
Today, we help thousands of traveller's plan and book trips across Australia and overseas, from custom East Coast itineraries and campervan road trips to group tours and multi-stop international travel experiences.
The business now spans retail, online sales, e-commerce, tour operations and travel technology, supported by our own customer journey process, CRM systems and booking platforms.
Our Head Office is based in Byron Bay, but Happy Travels operates with the pace, ambition and commercial focus of a much larger growth business. This creates a unique opportunity for someone who wants real career progression, leadership exposure and commercial responsibility, while still enjoying the lifestyle that comes with living and working in Byron Bay.
The Opportunity
As we move into our next phase of growth, we are looking for a commercially minded leader to take ownership of our Online Sales & Customer Experience division.
Reporting directly to the COO, you will lead the performance, operations and ongoing development of a fast-paced, high-volume sales environment. This includes working closely with Team Leaders, Senior Consultants, Conversion Specialists and the Campervan team to drive strong commercial outcomes and a consistently high standard of customer experience.
This is a hands-on leadership role with genuine influence across sales performance, customer experience, operational strategy and team development.
You will be responsible for driving conversion, improving operational efficiency, strengthening leadership capability and ensuring the division continues to scale effectively.
What You'll Be Responsible For
You will play a key role in:
* Driving revenue growth and sales performance across inbound channels
* Leading, coaching and developing high-performing sales and operational teams
* Building accountability, KPI visibility and clear performance standards
* Improving systems, workflows and operational processes across the division
* Supporting workforce planning, team structure and succession development
* Strengthening leadership capability across Team Leaders and senior team members
* Improving customer journey execution and service delivery standards
* Supporting strategic planning, reporting and business growth initiatives
* Creating a motivated, engaged and high-performing team culture
This role requires someone who can balance commercial outcomes with strong people leadership. You will need to drive accountability and performance while continuing to build a culture that people genuinely want to be part of.
Based in our Byron Bay Head Office, this role offers the rare combination of strategic influence, leadership ownership, career growth, commercial impact and lifestyle.
About You
You are a strong people leader who naturally raises standards, builds accountability and thrives in high-performance environments.
You bring energy, commercial awareness and operational confidence, with the ability to motivate teams, drive results and create a culture people genuinely want to be part of.
You understand both the commercial and people side of a business and are confident leading teams through growth, change and evolving operational demands.
You will ideally bring experience in fast-paced, target-driven environments where you have demonstrated success in:
* Driving sales performance and commercial outcomes
* Coaching, developing and performance managing teams
* Building high-performance cultures
* Developing leaders and improving team capability
* Strategic planning and operational leadership
* Workforce planning and succession development
* Customer experience improvement
* Leading teams through growth and change
Why Happy Travels?
We sell something that actually changes people's lives!
Happy Travels is a high-performing sales business, but we are not selling something dry, faceless or hard to believe in.
We sell travel, adventure and once-in-a-lifetime experiences. The kind of moments people remember for the rest of their lives.
That makes the work different. Yes, we care about performance, targets, accountability and commercial results, but the product itself is fun, meaningful and genuinely exciting to sell.
You will be joining a business built on momentum, ambition and high-performing people. We move quickly, back strong ideas and give our leaders real autonomy to influence outcomes across the business.
For the right person, it is a rare mix: serious career growth, strong earning potential, real leadership influence and a product that is good for the customer, good for the team and good for the soul.
What's On Offer
* A genuine leadership opportunity within a growing international travel business
* Direct influence across sales performance, operations, team culture and customer experience
* The ability to shape and develop high-performing teams
* Significant visibility and collaboration with senior leadership
* Reporting directly to the COO
* Career growth within an ambitious company expanding across Australia and internationally
* High level of autonomy, influence and ownership
* Competitive salary plus strong performance incentives
* High-performing, energetic and commercially driven culture
* The rare combination of meaningful career progression and Byron Bay lifestyle
If you are ambitious, commercially driven and excited by the opportunity to play a key role in the growth of a rapidly evolving travel brand, we'd love to hear from you.
#J-18808-Ljbffr