You're a passionate customer service professional We are enhancing the financial wellbeing for our customers Together we’re delivering outstanding customer experiences We are seeking an enthusiastic customer service professional to join our Gulgong branch team for a permanent role Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster Monday - Friday: 8.45am - 1.15pm 22.50 hours per week You will be joining one of our Multi-Channel Branches! What is a Multi-Channel Branch? Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Together we deliver a seamless banking experience for the future to our 10 million personal and small business customers. See yourself in our team As the Customer Banking Specialist in our Branch, you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice Support customers with enquiries, maintenance on accounts and process applications for credit products Complete Financial Health Checks to assess customers’ financial needs and identify any changes Provide options for the customer through education & demonstration of our in-branch technology and digital banking options Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We’re interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience Don't wait, apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/07/2025