This is a Discharges Agent role with Unisys based in Rhodes, NSW, AU Unisys Role Seniority - mid level More about the Discharges Agent role at Unisys What success looks like in this role: • Serves as senior business process outsourcing delivery specialist. • Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations. • Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes. • Ensures service delivery meets quality standards, regulatory requirements and contractual obligations. • Monitors and reviews work processes, ensuring achievement of production requirements, volumes and deadlines. • Identifies potential risks, working with management to develop and implement mitigation strategies – striving to ensure effective service delivery and enhance customer satisfaction. • Provides procedural guidance and support for less experienced team members. • Performs historical data analysis to identify and mitigate potential issues before they occur. • Proposed changes to improve service delivery, problem solving and incident resolution. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 7 years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Unisys team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating daily operations ✅ Monitoring service quality Identifying risks Key Strengths Business process outsourcing Project management Data analysis ️ Technical certification Team leadership ⚠️ Risk management A Final Note: This is a role with Unisys not with Hatch.