* Lead a national regulatory agency shaping professional standards and consumer protection
* Senior Executive Band 2 opportunity based in Sydney, NSW (flexible working arrangements available)
* Salary Package starting at $304,000 per annum including superannuation
The Opportunity
Are you ready to lead a high-impact national regulator with a mandate to uplift professional standards across Australia?
As Executive Director of the Professional Standards Authority, you’ll operate as a CEO—driving strategic reform, leading cultural transformation, and ensuring regulatory excellence. You’ll work closely with boards, Ministers, and industry leaders to advance professional regulation and protect consumers of professional services.
This is your chance to lead a multi-jurisdictional agency with national reach, delivering thought leadership, governance innovation, and operational excellence.
Key Focus Areas
* Strategic Leadership: Set direction and deliver on legislative and regulatory mandates.
* Governance & Boards: Report to and advise boards and Ministers across jurisdictions.
* Cultural Uplift: Lead transformation and build a high-performing, values-driven team.
* Legal & Regulatory Expertise: Apply deep knowledge of professional standards legislation.
* Stakeholder Engagement: Influence policy and build partnerships across government and industry.
The Leader We’re Seeking
You’re a senior executive with legal qualifications (or comparable qualification and experience), regulatory experience, and a strong track record in hands-on governance and cultural reform. You bring clarity, credibility, and collaboration to complex environments—and you’re ready to lead from the front.
To Apply: Submit a combined document containing your CV and cover letter. In your cover letter, outline how your leadership experience and regulatory expertise align with our national mission.
Closing Date: Monday 8 September 2025 at 9:59AM
Click Here to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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