Job Title: ENTERPRISE ACCOUNT MANAGER - AVIATION
SpaceX is revolutionizing the future of space travel and exploration. Our team is committed to making humanity a multi-planetary species, with Mars as our ultimate goal.
The Starlink Enterprise Account Management team serves as the primary point of contact for Starlink's growing aviation customers from contract signature through successful activation, ensuring all contract terms are fulfilled.
This individual contributor role will manage large, complex aviation agreements, requiring a self-starter who is passionate about making customers happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.
Responsibilities:
* Be the primary point of contact for assigned customers or vertical, resolving issues, negotiating requirements, coordinating technical and contractual changes, and maintaining positive relationships.
* As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
* Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions.
* Serve as a customer advocate; maintain a positive attitude in crisis environments and must have the ability to work independently with minimal direction.
* Help implement airline and aircraft entry into service and growth plans, providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability.
* Identify, design, and lead implementation of system enhancements and automations to improve internal and external systems and process interfaces.
* Represent Starlink throughout the assigned region by traveling to partner offices, regional conferences, and events as required.
* Support and develop proposals to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable.
BASIC QUALIFICATIONS:
* Bachelor's degree in engineering or business, or high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience.
* 6+ years of professional experience in business development, aviation operations, engineering, or account management.
* 6+ years working with customers to support a technical product or service.
PREFERRED SKILLS AND EXPERIENCE:
* Ability to interact with all levels within airline management on technical and account management issues.
* Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
* Experience working with the FAA, EASA, or other aerospace regulatory bodies.
* Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
* Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills.
* Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features.
* Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful.
* Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels.
* Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules, especially after a contract is signed.
ADDITIONAL REQUIREMENTS:
* Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
* Must be willing to travel to other SpaceX offices and customer locations as needed (up to 40%).
ITAR REQUIREMENTS:
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.